The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. His money had not been received yet. The player's account was blocked a week after the withdrawal request, which prevented him from logging in. Despite the Complaints Team's efforts to investigate the issue, the player did not respond to their inquiries. As a result, we were unable to further investigate the matter and had to reject the complaint due to lack of communication from the player's end.
Goldenbet Casino - Player believes that their withdrawal has been delayed.
Amount: £17,000
Goldenbet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Goldenbet Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
Hi , I have £17000 available to withdraw my funds to my account , I can’t do so because either it’s a scam or they just don’t want to release my funds I’ve verified using there site and now they keep asking for more verification just don’t add up to me I was wonder if you could help thankyou
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8 months ago
Dear ashleyjones1990uk,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Dear ashleyjones1990uk,
Have you received your withdrawal from the casino yet?
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8 months ago
I have not they have blocked my account about 1 week ago I can’t login thank you
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8 months ago
Thank you for your reply, ashleyjones1990uk. Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Have you received any confirmation regarding successful verification?
Did you accumulate your winnings with or without an active bonus?
