The player struggles to withdraw his balance due payment availability. The complaint was closed for the player stopped responding.
Golden Star Casino - The player struggles to withdraw his balance.
Amount: €800
Golden Star Casino
Safety Index:Above averageSafety Index
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6.9
Golden Star Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
They say they cannot pay out the way I have deposited
Automatic translation:
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2 years ago
Dear Mini,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Golden Star Casino. I’m afraid, I will need more information regarding your problem. Why don't you use one of the recommended payments to withdraw? Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
2 years ago
Translation
I want so that I get the money in my account so that I can withdraw it, they should close their deposit with mastercard, since unfortunately they cannot pay out that way at the moment. It can't be right! There are 3 options! To do it with skrill or neteller, it requires me to create an account with them which I am not interested in and as far as I know I can only use the money online! The 3rd is a bank transfer where I can't find my bank to make a deposit so I can pay out that way!
Automatic translation:
Public
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1 year ago
Dear Mini,
Please understand that if you can deposit with a payment method, it doesn't mean you can also withdraw with it. You will have to chose one of the available methods to process the payout.
