The player struggles to verify his account as the casino did not accept his document. The complaint was closed as the player stopped responding.
Golden Star Casino - The player struggles to verify his account.
Amount: €600
Golden Star Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have sent all documentation to this casino. They don't accept bank statements from Sparkasse! They want a screenshot of my deposit with my name on it, but the savings bank doesn't issue something like that or only issues a bank statement with my name on it and I can pick something up at the machine. But golden casino doesn't want to understand that and wants to embezzle my money. The live chat only arrives with finished texts and shows no understanding. I ask for your help
Automatic translation:
Public
Public
1 year ago
Hello Mad1991,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Star Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not, or is it only the deposit document? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
UPDATE: 11/5/2022
Hello after a lot of fighting and complaints to Golden Star support, they transferred the money to mifinity, where I have been waiting for verification for three days now, instead of transferring it directly to my bank account, now the new stress with Mifinity … where verification takes forever…. They always canceled the direct bank transfer because the bank address was allegedly incomplete at first, then because of alleged technical problems, then because my payment provider allegedly refused it... and at the very end they forced me to open a mifinity account... One of those time gimmick. You can mark the complaint as solved, I would prefer you to delete it again, I would prefer it, or make it anonymous if necessary. I would prefer to delete it as mentioned…. Thank you... I will avoid this casino in the future. Other casinos are much more competent and I've never had the hassle and stress with other online casinos like Golden Star... Real struggle and stress with verifying and withdrawing. Now I'm waiting for verification at Mifinity as I said... such a long tedious way to get his money. Nice weekend
Edited
Automatic translation:
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