The player struggles to verify as her documents are getting rejected. The complaint was rejected as the player stopped responding.
Golden Star Casino - The player struggles to verify.
Amount: €200
Golden Star Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Golden Star Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello dear Casino Guru team
I need your help again.
I deposited 30 euros at Golden Star Casino on 5/26/22 and won 200.
Now I should verify myself, no problem, I already know that.
Selfie with passport and date and names on a sheet. Statement of deposit. Bank statement for proof of address.
I've done everything now.
Now other reasons keep coming, the picture isn't right, this and that. It's been like this for days now and I can't get any further. That's unbelievable again. need help please
Yours sincerely, Susanne L***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Hello susannelehr67,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Star Casino. Please allow me to ask you a few more question before we would move forward.
Are any of your documents for verification already approved? Which documents were rejected? When exactly did the verification process begin?
Please note that it might take up to 14 days to receive your first winnings from a casino if you have submitted all the requested documents for the verification.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello, it was submitted by me 4 days ago.
Now it just came back that my deposit on 26.5 is not correct. Exactly, I deposited on 5/26 and it was a holiday, so it wasn't debited from my account until 5/27/22.
I don't get an answer, just the same automated answer over and over again. Again and again from the beginning.
It says screenshots... Now they want a PDF again... Something else all the time.
I submitted everything properly and yet they keep coming up with something else.
Automatic translation:
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2 years ago
Translation
Well, now they have accepted it and now I can't debit via bank transfer, because there is suddenly a limit, you can only transfer with bank transfer from 500 euros. So now I probably won't get my profit of 200 euros.
Automatic translation:
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2 years ago
Hello susannelehr67,
Is there any other way to withdraw your money or did the casino offer you any alternate way to cash out?
Bank transfer has usually long waiting time or even high limit. Most player moves to crypto transfer or some other wallet payment in order to receive lower amount in shorter time.
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2 years ago
Translation
Yes, I created a Myfiniti account three days ago. Should be uploading pics from my account now as well, which I did three days ago. Up to now still no answer. This is a stalling tactic at its finest.
Automatic translation:
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2 years ago
Translation
There is news. I uploaded the images from my Myfiniti account. Screenshots from cell phone.
Now you say the pictures are not accepted, they want pictures from a PC!
But I don't have a PC.
That's probably no longer true
Automatic translation:
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2 years ago
Hello susannelehr67,
Unfortunately some casinos can accept only PDF files and screenshots are usually rejected. Can you somehow make it possible to send them the documents in that format? Did you try to ask them for a different solution?
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2 years ago
Hello susannelehr67,
The casino has contacted us that the verification was finished and your withdrawal was successfully processed. Could you please confirm if the money has arrived?
