The Austrian player is having issues withdrawing funds. Despite sending all the required data, the casino continues to cancel the withdrawal. The player has been waiting for a week.
I have been waiting for my payout for days, I have sent all the data they need yet they keep cancelling my withdrawal. I have been waiting for a week now
Hello mwirth3108,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Star Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick