HomeComplaintsGolden Star Casino - Player's withdrawal is getting cancelled repeatedly.

Golden Star Casino - Player's withdrawal is getting cancelled repeatedly.

Amount: €700

Golden Star Casino
Safety Index:Above average
Submitted: 26 Jul 2023 | Case closed : 10 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The Austrian player is having issues withdrawing funds. Despite sending all the required data, the casino continues to cancel the withdrawal. The player has been waiting for a week.

Public
Public
1 year ago
Translation

I have been waiting for my payout for days, I have sent all the data they need yet they keep cancelling my withdrawal. I have been waiting for a week now

Automatic translation:
Public
Public
1 year ago

Hello mwirth3108,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Star Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear mwirth3108,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news