Golden Star Casino - Player's complaining about overal casino experience.

***WARNING TO ALL GAMERS*** 

DO NOT PLAY AT GUNSBET CASINO OR GOLDEN-STAR CASINO! 

Firstly, Let me be clear on one thing. I’m sharing my experience with you all so you can make a wiser decision choosing an online casino to play at.

Secondly, I am aware of responsible gambling and this is not case of "loosing my money gambling it" and then crying over it! I am well aware how online casinos work! I am well aware how long they take to issue any withdrawals so with that said it would be absolutely bizarre why someone would choice to gamble large amounts of money to begin with!

These "sister" sites have scammed over $9,000 AUD from my banking accounts! I didn’t even open an account with Guns-bet ???? The support team are absolutely disgusting to deal with! This matter could have dealt with when it was raised at $4,000 AUD, however no the casino did not proactively do anything to prevent transaction issues re-occurring and as a result I am out of pocket over $9,000 AUD. 

Choose wisely guys, stay away from these two because they are crooks! Even if they hold a licence they certainly shouldn’t because they certainly are 100% scamming crooks! 

Dear Shitta2020,

Thank you for submitting your complaint. I'm really sorry that you are having a negative experience. However, based on your description I can't tell what is your issue. Could you please specify your problem with Golden Star casino and how did they "scam" you? We can't really help you based on your current description. Looking forward to your answer.

Best regards,

Nick

yeah sure! I’ll seperate the issues to make it easier

golden star casino

i have complained to the casino about duplicated payments and deposit issues for sometime now!

and I’m getting treated like a goose!

I didn’t authorise there payment processor to deducted the duplicated amounts! So if I authorised $100 as a result $1000 would be deducted all duplicates!

then casino is saying no this doesn’t match your deposit history! And I’m saying yes because it’s not actually coming to you guys

you need to speak with your payment processor! As soon as I mentioned unauthorised it’s speak with your bank! Then they go on to say the gamblers responsible completing dismissal of what I’m saying ‘

but when I first raised the issue like a while back it was oh no worries we can help you with that send me the screenshots!

tjry have helped me with jack shit and there a bunch of dogs

look at the rubbish

Hi Guys,

May I please update me with where this is at?

Can I please have assistance communicating to the casino management that I urgently need this outstanding matter resolved within 7 business days.

this issue is causing me a great deal of stress which is really unavoidable and not necessary, the current climate has impacted the world globally and In some countries such as Australia especially us guys living in Melbourne Victoria has turned people’s life’s upside down overnight and every part of our day to day living has been impacted so may I please ask that this be brought to managements attention and ask for them to show some empathy and compassion towards this matter and let’s get this resolved sooner rather than later.

kind Regards,

Dear Shitta2020,

Apology for a little bit late answer. We will now try to contact the casino to give us some explanation to your issue. I would like to ask Golden Star Casino to join us.

Thank you, much appreciated guys

Dear Shitta2020,

Unfortunately, we cannot be responsible for your personal data and payment security on your own side. You contacted us earlier and informed that it was not you, who deposited. We could not check whether the deposits were made by you(the owner of the card) or the third party. Our support team offered you to contact the bank and go on solving the issue with them. It is only your responsibility to contact the bank regarding the suspicious actions with the card and the fact, that your funds disappeared without you knowing. However, you did not follow our advice and go on making deposits from that card and playing.

We hope for your understanding and cooperation!

Kind regards,

Golden Star Casino team

Oh dear me!

Offering me to go to my bank ? Okay then Rightio why would I do that ? When you can simply do what any other genuine business does and do the right thing?

you are responsible for your payment processor!

now please refund transactions

take responsibility

ive Experienced this a couple of times here and there and every other casino has been fantastic to deal with. They action it straight away and it’s over and done with!

so I am not quite sure why you guys are acting negligent towards your customers concerns and issues? But it’s really not necessary, it creates greater stress. We trust your casino will offer the experience and we trust your customer support agents will action our issues in an appropriate and timely manner to minimise hassles and delays. If you guys aren’t willing to take the appropriate actions when things go wrong, then what are doing operating? It’s very concerning for us as customers.

This could of been done and dusted.

and it still can. All it takes is some willingness to want to resolve the problem, go in click refund and the funds will be on their merry way to me!

1-3 business days!

i dont understand how your rating can be rated so highly ?

Any updates guys ?

Dear Shitta,

Did you try to contact your payment provider about your issue or not at all?

I have contacted the business responsible.

GOLDEN STARS.

It is their website, it is their Payment processor, Payment gateway!

this really is there issue, sir.

going through my bank could take a really long time. why would anyone want to impose such greater stress and difficulty upon another’s life.

Gambling holds its own risks which can be very detrimental to a persons mental health and well being and financial circumstances

so it is only fair that extra care is to be taken providing an online casino.

This is very damaging, This is very stressful and it is very disrespectful and demeaning to be continually dismissed and advised to speak with my bank.

If there was no account, there would be nil issues and I would not be in this situation.

FYI CASINO received this just now

Dear XXXXX

Thank you for contacting the Gambling Commission about the website XXXXX

Please accept my apologies for the delay in responding to you.

I have checked our public register here. It appears that this gambling business does not hold a licence with us. 

It is illegal to transact with, or advertise to, consumers in Great Britain without a licence. We have passed the details of the website to our specialists who look into illegal gambling-related activity. It would also be helpful if you could complete the attached questionnaire and return it to us.

You should contact the operator directly with the issues you have raised and follow their complaints procedure. You can also ask them for the details of their regulatory body so that you can report the matter to them.

Licensed gambling businesses must comply with our safer gambling rules. They have a responsibility to protect consumers from gambling-related harm. 

Dear Casino,

I just wanted to reach out and gently remind you of your obligations.

This has cost me a substantial amount of loss.

Please consider compensation for my loss, I have sent through my bank details in previous emails however will be happy to send those details through again should you require me to do so.

I now ask you to proactively engage in having this matter resolved or alternatively shutting down your website and stop scamming consumers of their hard earned money.

thank you.

Kind Regards

CHARGEBACK HAS BEEN SUBMITTED!

what the hell?

so this is what they say over and over and over

Update pleAse?

Dear Shitta,

At this point I really can't recommend other thing than contact your payment provider. If the unathorised payment which the casino received came from the same source as your deposits, it's not possible for them to trace it. The payment provider should be able to track down from where was the payment done - like device, date etc. The casino has no reason to reject unathorised deposits if they don't know it's unathorised as it came from the same payment provider. We can't help you more with this case as it's more payment provider related and not casino. Is there anything else we can help you with? If not, we will be forced to reject your complaint.

Best regards,

Nick

Hi there

well I have asked for the casinos payment processor direct details but they refuse to provide this information and stated they can sort it out?

but they the refuse to do anything about it?

so not quite sure why they giving me a run around

in there own words

also explain why me agent is contacting me from gunsbet regarding my golden star account! Funny enough, I didn’t open an account with gunsbet

but they can’t advise when ?

Advise the casino owner I’m allowing until the 15th of November 2020, to conduct adequate investigations on their end and provide refunds as per requested when issue was reported.

Under no circumstances is any account to be reactivated, created or any payments processed debuting my accounts!

add me to black lists I don’t care what you guys have to do! I want an end to this and I want an end to it now!

Remove complaint!

delete my account!

I’ll handle this my self from here on!

cheers !

Can I just provide some feedback?

I have dealt with a complaint similar on my own without your assistance and it was resolved within a matter of days!

on two occasions my complaints with you guys have gone back and fourth and around in circles for weeks on end and both felt hopeless and both have been emotional roller coaster an very draining!

you guys have been jsut another party involved to send documents and explain situation too!

and to be 100% honest with you guys I truly believe that every complaint u can help the casino go in their favour you guys receive a commission from! Hence why the process is so long an slow!

there is definitely something going on! As far as I’m concerned you guys all need to be investigated because people across the globe come to u, and who knows if we can trust you?

And it felt this way with my previous complaint! Which I did even say it last time 2!

Dear Shitta,

I'm sorry that you see it that way, but I can assure you we are not taking any commision to stand on "someones" side. We sometime require the same proof as casino just to be sure that the player is sending the right documents. As I mentioned above, there is nothing we can do in this case as it's up to the payment provider not the casino to retrieve your payment. We are now forced to reject your complaint. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru