HomeComplaintsGolden Star Casino - Player believes that their withdrawal has been delayed.

Golden Star Casino - Player believes that their withdrawal has been delayed.

Amount: €4,511

Golden Star Casino
Safety Index:Above average
Submitted: 06 Aug 2022 | Resolved : 11 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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2 years ago
Translation

file Hello, I applied for a payout 4 days ago and it hasn't even been checked yet. Support keeps saying the same thing. They don't help me, I suspect this is a scam

Automatic translation:
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2 years ago
Dear Annyma,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center
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2 years ago

Annyma informed us via email, that she has received her winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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