Golden Reels Casino - Player’s withdrawal has been delayed.

I made a withdrawal on the 11th may waited a week nothing in my account contacted golden reels a number of times including 10 emails they asked for my bank statement which I sent the payment team said it was paid into my account on the 12th my statement showing no deposits into my account they have told me to contact my bank for them to investigate the bank said its up to the sender to locate funds so golden reels said they have sent it but I haven't received it what do I do i feel so sick this is consuming my life the amount is $400

Dear Nyaree,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino since only the sender can track the transaction, not the beneficiary? Have you received any successful payments previously? Unfortunately, bank transfers can be problematic, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Nyaree,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.