Golden Reels Casino - Player cannot withdraw her winnings.

on the third go i won 300. i tried to take it out and they said as i had active bonuses i couldn't take it and if i removed the bonus my cash balance would go to 0

Dear Elspeth,

Thank you for submitting your complaint. I’m very sorry to hear about your negative experience.

Would you be so kind and describe your problem in more details? Could you please specify whether you played and win with a bonus?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru (Or alternatively post it here).

Thank you in advance for your reply.

Best regards,

Kristina

Dear Elspeth,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.