Golden Reef Casino - Player experiences withdrawal issues and frozen VIP points.

The casino is lying, they froze my VIP points but deposits and withdrawals are possible, i.e., playing. I tried to make a withdrawal but I couldn't!!!

Dear Zippi3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Reef Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Has the casino provided an explanation to you as to why your VIP points were frozen?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Please forward the communication you received from the casino for us to review. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Zippi3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.