The player from Finland had issues with the casino freezing his VIP points while still allowing deposits. Despite this, the withdrawal process was unsuccessful. We reached out to the player for additional information to better understand the situation, but received no response. Consequently, we were unable to investigate further and had to reject the complaint.
Golden Reef Casino - Player experiences withdrawal issues and frozen VIP points.
Amount: ??
Golden Reef Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
The casino is lying, they froze my VIP points but deposits and withdrawals are possible, i.e., playing. I tried to make a withdrawal but I couldn't!!!
Automatic translation:
Public
Public
6 months ago
Dear Zippi3,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Reef Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Has the casino provided an explanation to you as to why your VIP points were frozen?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Please forward the communication you received from the casino for us to review. My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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