The player from Spain is not able to withdraw her winnings via the preferred payment method. The complaint was rejected because the player didn't respond to our messages and questions.
I have played with the same card and bank account, revolut, for a year or so now and never had an issue other than they would only pay back to the account not the card. Suddenly with this wirhdrawl they are demanding a Spanish mobile number, I have lobster (UK) and have sent line proof, and also they are demanding a Spanish bank
account which I do not have and do not want. They have paid higher amounts to my revolut account in the past but won't pay this. Please help. BTW I had to make a new account here as I couldn't reset my password, it wouldn't let me
Dear Heathvlc,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Could you please advise when exactly you made the last Revolut withdrawal? Are there any other alternative withdrawal methods that you could use?
Thank you in advance for your reply.
Best regards,
Kristina
Thank you for your reply, Heathvlc. Do I understand correctly that your issue has been resolved? Can we now close the complaint?