The player from Spain is facing withdrawal issues due to a breach of the self-exclusion policy as per Spanish legislation.
Golden Park Casino ES - Player has a withdrawal issue due to self-exclusion.
Amount: €20,000
Golden Park Casino ES
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Golden Park Casino ES has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 17h 54m 57s
Case summary
6 hours ago
Public
Public
yesterday
Translation
Breach of self-exclusion policy according to Spanish legislation
Automatic translation:
Public
Public
6 hours ago
Dear albertorgpi10,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Golden Park Casino ES. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Casino Guru is examining the case
