Golden Panda Casino - Player’s withdrawal is delayed and account verification is problematic.

Hello, my name is Jesús, and I registered at this casino ten days ago under the username "cimaganador". I found it strange that they didn't ask for my ID or anything. I wagered quite a bit and won 899€. I requested a withdrawal via bank transfer, and three days later it appeared as "paid". As I suspected with these people, nothing arrived. I keep writing to the chat, and initially, they tell me it will take about 5 business days... two days pass, and suddenly they ask for documentation. I send them my ID, a selfie with the ID, and a utility bill. Then they tell me they are verifying it (taking four or five days). By email, they tell me this, but in the chat, they tell me something different that doesn't make sense. Later, two days afterward, without saying something like "your verification was successful" or anything similar, they inform me that the withdrawal was approved and implied that I needed to provide all my bank transactions since the day I registered... ridiculous!!!!! And I'm in a state of anxiety because this situation is driving me crazy. Yesterday, they finally coordinated to give me the runaround both in chat and email, saying they will let me know when they have an update, and obviously, the wait time in the chat keeps increasing. I was an idiot for falling for this. My daughter is a well-known journalist, but with these people, I don't know if anything can be done since it's quite a lot of money... and I'm worried. I have all the chats saved in the email, the emails, and the transaction ID where it says "paid", yet in my account, I have NOTHING (I wish). I'm not sure exactly what to attach, but I'm willing to send you everything. They are shameless, laundering, and don't know how to avoid paying. It's impressive what this casino and others like it do.

Dear JesusFrancisco,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Please note in cases where you ask the casino to investigate a withdrawal that was processed, but didn't reach your bank account, online casinos will commonly ask for proof the payout didn't reach your bank account, such as a bank statement.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello. Look, this casino is not normal. I have read thousands of cases like mine in reviews after the fact. In fact, I just opened the chat and the chat no longer appears, but a BOT with which I no longer have access to speak with an agent. They do not answer my emails and nothing is serious. I sent them everything they asked me but then they never looked after the documents or brought up the subject. They told me to send them bank statements, when they know that they have not made the payment. The thing is that it appears as "paid" for 10 days and it is UNCERTAIN, and they told me that in about 3 or 5 business days it would be in my account. In the middle of all that, which continued to appear as "paid", they asked me for documents, I sent them, and well. They only put problems, and now I do not even have access to the chat as usual. Coincidence? I attach a screenshot of the bot

Hello. I'm back here to add part of a conversation I just had with a salesman from this site. First he tells me one thing and then another. I'm attaching five or six screenshots for you to read. I'm playing dumb a bit, but it's impressive. They can make you dizzy as they please and weeks or months can go by like this.

Dear JesusFrancisco,

Was your payout processed yet? Has the money reached your bank account since your last post?

Dear JesusFrancisco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.