Golden Panda Casino - Player’s account has been closed.

I recently attempted to withdraw 1000 with golden panda. They have closed my account and are not replying to my emails

Hello lewisere,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Panda Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi nick yes as far as i’m aware my account my was verified i have ID so that wouldn’t be a problem if it wasn’t. They was happy to take all my deposits but then refuse to pay my winnings. It was real money no bonus. I last spoke to them yesterday through email. I cannot now log into my account so it appears they have blocked my account. How is this allowed?????

???

Hello lewisere,

Would it be possible to forward the communication between you and the casino related to this matter to nikolas.b@casino.guru for further review?

Looking forward to your response,

Regards,

Nick

Yes please nick

Hello lewisere,

I still haven't receive any e-mail from you yet.

Did you forward it or did you send it from a different e-mail address?

Regards,

Nick

Dear lewisere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.