The player from Pennsylvania had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. Despite repeated attempts, the casino had not responded to the Complaints Team's inquiries. Consequently, the complaint was marked as 'unresolved', and the player was advised to escalate the issue to the Gaming Authority for further assistance if desired.
Golden Nugget Online Casino PA - Player claims that payment has been delayed.
Black points: 1,049
Amount: $6,000
Golden Nugget Online Casino PA
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Golden Nugget Online Casino PA has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
4 days ago
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2 weeks ago
Thank you so much Michal! Im fully prepared to take the next step and contact the gaming control board if they do not respond.
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1 week ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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4 days ago
Dear mastrolindsey,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, if you want to escalate your complaint further you can contact the Gaming Authority (https://casino.guru/licensing-authorities/pennsylvania-license) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded if decide to go that route at michal.k@casino.guru. I am sorry we could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
