Golden Nugget Online Casino NJ - Player's account has been blocked.

I deposited $20 and when I tried to play it mention that i couldn't because I don't live in New Jersey even though the website mentions new york, I asked for a deposit and instead they just closed my account

Dear Wael,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that your deposit remained untouched?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, Wael. I’m very sorry but you haven’t answered my previous question. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Thanks for your emails. I would recommend that we wait for a few more days. It can take some time to review such a request and process a refund. I will set the timer for additional 5 days and if there is no development within this time frame, we will intervene. Please, keep us updated in the meantime. Thank you in advance.

Dear Wael,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Yes iv received my refund ,thank you

Awesome news, Wael! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.