HomeComplaintsGolden Lion Casino - Player's withdrawal is delayed.

Golden Lion Casino - Player's withdrawal is delayed.

Amount: €187

Golden Lion Casino
Safety Index:High
Submitted: 28 Nov 2023 | Case closed : 06 Dec 2023
Case closed Our verdict

Other

REJECTED

Case summary

11 months ago

The player from Greece initiated a withdrawal on 14/10/2023, which was supposed to take between 7-21 days. However, until 28/11/2023 the funds have not been received. The complaint was rejected due multiplicity.

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11 months ago

I maid a withdrawal at 14/10/2023. They said me that the withdrawal may take 7-21 days. But until now, 28/11/2023, I have not take my money. They are thieves, don play to this site .

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11 months ago

Hello spikwn_21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Lion Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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11 months ago

Hello. We cannot find user with email address that you mentioned. Please, double check your email address and the name of casino.

Also, please send screenshot of your account.

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11 months ago

This is my withdrawal at 14/10/2023. And the other photo is my verified account with my email

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11 months ago

Please, send domain and logo of casino. We still cannot find you

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11 months ago

https://www.goldenlion.bet/en/

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11 months ago

Hello. This is not our casino brand.

We are https://goldenlionnew.com/

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11 months ago

The complaint will be now closed as the player has multiple complaint on the same issue and his complaint is in progress on the correct casino.

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