The player from Tennessee had reported a delay in her withdrawal from an online casino. Despite the casino's initial assurance of payout within a week, the casino had ceased communication, leaving the player in the dark. This had been her first experience with this casino. The casino's consistent 'No Reaction Policy' to our numerous attempts to negotiate had left us no choice but to close the complaint as 'unresolved'. This had negatively impacted the casino's rating. The player had been advised to avoid this casino due to its lack of cooperation and official licensing.
Golden Lady Casino - Player’s withdrawal has been delayed.
Black points: 200
Amount: $1,000
Golden Lady Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Golden Lady Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
I been waiting on my withdrawal for a month, I keep checking with them for updates they tell me it's on gue or it's been escalated to priority. I chat with a agent on Monday said it would be paid by the end of the week didn't happen now they will not answer my chats or emails.
Public
Public
1 year ago
Dear Tina1964,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
Public
Public
1 year ago
Dear Tina1964,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Lady Casino.
Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.
The casino can reopen this complaint anytime.
