Golden Crown Casino - Player's not able to access the website.

Hi my name is Riagan and I'm living in Australia. Today I won a huge amount of money. Life changing amount. I verify all the account item they required from me and made my first withdrawal of $7500. Now I understand when it comes to payouts that you can only take out $7500 per day to a max of $15000 per week and $45000 per month and I had excepted that but only 13hrs after this win. I cant get into my account it is saying page no found and everything like that's.

Now I do understand now that in Australia we can't gamble online even though we have been able.to.access all sites deposit money and play.

But our government has blocked there sight and we can't access it but when speaking on chat prior to this this was one of my biggest fears.

How am I I suppose to get in contact with the casino I can't get on there website to withdraw they have told me I have to do it on there website but I have tried now it links they have sent me and it doesn't work.

We had been homeless for about 2 weeks now and today I have this win and then all this shit stat.

I desperate just need advice pls anyone. Please if you help my family get a safe and secure place.

I also am wondering if I can't get on the web page because of Australia rules can I give my details to a friend in say America or England log in for me and proceed with the withdrawals or is that not allowed.

I need to get my winning's there mine but every link doesn't work.

Am I about to get taken for a ride I can't there get to my account.

Thanks riagan

Hi

Dear Rea_rules81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification before this happened?

I accessed the website and found this email address that you could try contacting support@goldencrowncasino.com.

Lastly, please do not share your login details with anyone. The casino can block your account and confiscate your winnings for this. You should always be the only one who has access to your casino account.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi thank you for your response. It has now been over 5 days I have emailed constantly and they still give me the same spill it goes by order of withdrawals received.

I have stated to them that this is a lie and that they aren't paying me because of the size of the payout. I have not received 1 reply to over 5 emails. I have spoken to the sight on live chat ànd live chat only.

They just keep telling me to be patient.

How am I suppose to be patient when it is 97k.

I really need legal advice but not sure who to talk to about this or legally where I stand.

When I first withdraw the money only 15k of it as I wasn't allowed to try even to withdraw more until the first go threw it has as I said been 5 days now and I have nothing from them. They haven't chased me once or even tried to contact me. Can I talk to someone and get advice off them in regards to what I can do and how I get this sorted cause there games are killing me. I'm so stressed just need help

They have fixed itt and opened mirror sights to the casino for example it was goldencrowncasino.com and it now golden crown casino1.com.

I can play and access the Site again with no problems at all but they aren't paying it 96k isn't a small amount either this bonus will save myself and family. They say they have to take measure to check for fraud which I assured them they won't find as I believe the fraudster are them and there playing games. Who can I contact to try and help me through advocating or some thing when dealing with these arseholes. I'm soooo lost. In Australia we have ACCC but I'm not sure who can help with online gaming there sight says there fully legal in Australia I didn't even know we weren't allowed to gamble online but those winnings I won they are mine how can they control and say that we have to approve them how an I ment to have not won.legitaimately if that is what there thinking. I don't know what is going on I need desperate advocacy to get my payment

Can I just add also. I have decided to cancel those 2 withdrawals from the 18th May and the 19th May because they were just ignoring them completely. I have emailed and messaged them constantly and nothing has been done at all.

I have $147,000 they owe me I have tried contacting them and asking them if there willing to negotiate with me on an affordable amount to pay me out my winnings or commence a agreed payment plan for the winnings. They ignore no one had contacted me at all.... Is there anyone I can contact who can help me legally with telling me what rights I do or do mnot have when it comes to online pokies

Thank you for your reply, Rea_rules81. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Also, do I understand correctly that you currently have no pending withdrawals?

Hi

Thank you so much for getting back to me. I have finally been assigned a account manager personal banker and they have started to sort payment for me. I will keep you updated but at this time all is looking good

Sounds like we are on the right way. Please, keep us updated and let us know if there is anything new so we can proceed with this complaint accordingly. Thank you in advance.

Dear Rea_rules81,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

All is going wonderfully and on track. Thank you for touching base

I am glad to hear that. How much money is there left to withdraw? When did you receive the last payment?

Dear Rea_rules81,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.