Golddino Casino - Player criticizes bonus terms and conditions of the casino.

Very good casino. Good games and fast support.

Now to the negative.

The no deposit bonus they try to not give out. I had to email first then write in the chat inside the casino. Atlast i got it.

Its very easy to wager the money i did that. Then u have to deposit a minimum of 20 euro to make a withdrawal on 120 euro.

But before u do this. This is very very importent. They wont tell u! Just so they can have a chance to keep our money that you deposit and The bonus money you have won.

Couse u have to wager that 20 euro to, in a smal text it says: to prevent bonus abuse. Yeah. And they have a list of games in that list to, that u cant play. And all the games listed is the most populare that people plats. So yeah they gonna have the right to cancel that bonus and make u wager and lose that money u just deposit.

So listen guys dont use any bonus here. This is so dirty behavor to the customer. Not many people will notice this but i do couse im used to theifs like this.

So just deposit normal and remember. Get ur kyc documents done before u do a deposit. Then they cant give u any headache if u win and wanna take it out.

Stay safe

Dear krka888888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golddino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you redeemed this bonus in the casino?

Were there any winnings confiscated as a result of you playing restricted games while wagering your deposit of 20€?

Thank you very much in advance for your reply.

Best regards,

Tomas

I sent an email to their email.

Got this in response:

Hello,

Your bonus request has been submitted. if found appropriate it will be

added in 12 hours. If not added, you can only deposit and get deposit

bonuses.

After 12h the bonus was not in the account. So I got to write in the live chat

And tell me that I applied for the bonus then I got it directly deposited into my account.

No my balance is still in the account I have not tried to withdraw the money yet. Because I read after I played that almost all games were illegal to play with the bonus.

Have you tried to withdraw your winnings or communicate the issue with restricted games to the casino? What was the result?

Please let me know.

Dear krka888888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.