Dear caoticcrawfish77,
Thank you for submitting your complaint, and I'm sorry to hear about the issue you're facing. In the past, we have handled cases related to Italian licenses, but we have received guidance suggesting that it is best for players to directly contact them directly https://www.adm.gov.it/portale/en/monopoli/giochi/gioco_distanza. Regrettably, we are not privy to the specific procedures and methods of the license employs to verify eligibility for refunds among registered users. While we have our own self-exclusion procedures, Italian license operates independently and employs its own set of criteria, which we are not acquainted with. Consequently, it is beyond our ability to assess such cases.
If there are any further developments regarding your case in the future, please don't hesitate to contact me at nikolas.b@casino.guru, and I will update this thread accordingly. Once again, I wish we could offer more assistance.
Kindly inform me of your preferred course of action.
Best regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Dear caoticcrawfish77,
Thank you for submitting your complaint, and I'm sorry to hear about the issue you're facing. In the past, we have handled cases related to Italian licenses, but we have received guidance suggesting that it is best for players to directly contact them directly https://www.adm.gov.it/portale/en/monopoli/giochi/gioco_distanza. Regrettably, we are not privy to the specific procedures and methods of the license employs to verify eligibility for refunds among registered users. While we have our own self-exclusion procedures, Italian license operates independently and employs its own set of criteria, which we are not acquainted with. Consequently, it is beyond our ability to assess such cases.
If there are any further developments regarding your case in the future, please don't hesitate to contact me at nikolas.b@casino.guru, and I will update this thread accordingly. Once again, I wish we could offer more assistance.
Kindly inform me of your preferred course of action.
Best regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.