The player from Italy is dissatisfied with the withdrawal process. We were forced to reject the complaint, because the player lost his winnings before we could help.
GoldBet Casino - Player’s withdrawal has been delayed.
Amount: €700
GoldBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good morning,
from November 2nd I made a payment request via paypal (which I normally use to pay). The transaction remains pending before being canceled. I contacted support by phone and received vague responses and sent two emails which were not answered. As a rule, previous withdrawals were honored in a very short time, almost in real time. I had the unpleasant feeling that you are trying not to pay.
Automatic translation:
Public
Public
3 years ago
Dear AMARISSA,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.
However, do I understand correctly that your withdrawal request was canceled?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Good morning,
the casino in question has always paid promptly with paypal. Now it alleges problems with the paypal itself and does not respond to emails. Telephone responses are sparse and inconclusive. The withdrawal is pending and after a certain amount of time, canceled. I do not argue that there are problems with paypal, but a response to the emails that the user sends is at least a must. Goldbet, now, in this situation, disappoints. I forgot, for paypal deposits it works great. I wonder why.
Thanks
Automatic translation:
Public
Public
3 years ago
Translation
Good evening,
the situation persists. There is no response to emails. By telephone of the laconic _there are misunderstandings, we do not know-
The payment is, like the previous ones, pending and then, after a certain time, it is canceled.
Deposits with paypal work instead
I consider him, personally, a dangerous spy.
Please get interested in the casino if possible.
Thanks
amarissa
Automatic translation:
Public
Public
3 years ago
Translation
Case closed.
I proceeded to play the sum (patience) and asked for closure. I have also read on other sites that are struggling to pay. If the problems were with paypal, there should also have been with deposits and not just withdrawals. It stinks of burning. My opinion is to stay away from it. Thanks
Edited
Automatic translation:
Public
Public
3 years ago
Thank you for the update, AMARISSA. I apologize, but since you've lost your winnings, there is not much more we can do for you.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
