The player from Italy changed his phone number. He hasn't been able to access his account since. Since the player didn't have any active balance on his account, we were forced to reject this complaint.
GoldBet Casino - Player's not able to access his account.
Amount: ??
GoldBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
GoldBet Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
For 11 days, despite having sent various emails and contacted assistance, I am unable to access the game account, because I have changed my phone number and I do not receive the otp code to access the site, despite the emails and phone calls with the new number from update my account in 11 days nothing was done, and I got a reply ...
Automatic translation:
Public
Public
2 years ago
Dear Paoletto08,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Are there currently any funds being held in your account?
Could you please send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Thank you very much for your email, Paoletto08. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino paid out all the winnings and/or no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to close your complaint. Thank you in advance for your understanding.
Public
Public
2 years ago
Translation
Hello and good day
I understand his point of view, cmq Sunday 13/03 they sent me an email that x to change the number I had to send the new number and the document (which I had already done in my first request on 01/03) and from that day I wait who change my number today 16/03 still nothing ...
Seeing the response times I think that by the end of the year I will have solved ...
Thank you for your attention and I wish you a good day and good work 👍🌹🇮🇹
Automatic translation:
Public
Public
2 years ago
I really hope that you will get this sorted out soon, since, we do not proceed with further investigation in such cases when there was no active balance in the player's account.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
