The player from Italy faces difficulties withdrawing winnings after previously verifying his account, having only used JETON CASH for deposits. He cannot find a solution, as he does not possess credit cards or a Mifinity account, and is frustrated by being redirected to Mifinity when trying to make a bank transfer deposit.
Godbunny Casino - Player struggles with delayed withdrawals and account issues.
Amount: €100
Godbunny Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 2m 6s
Case summary
4 hours ago
Public
Public
2 days ago
Translation
Hello,
As always, I trust in your constant support! I am having an issue with withdrawals. Please note that my account has already been correctly verified before I requested the withdrawal! At this casino, I have always deposited exclusively with JETON CASH, which, as you know very well, is a virtual prepaid one-time-use card that can be purchased on various online platforms. Today, I tried in every possible way to withdraw but I am unable to do so. As I do not own any credit cards or a Mifinity account, I cannot find a solution to withdraw. In chat, the operators at Godbunny suggested that I make a small deposit using another deposit method so that I can then proceed with the same withdrawal method. I clicked on Bank Transfer, among their deposit methods, to deposit €10, but when I click on the Bank Transfer option, it takes me to MIFINITY and not to a bank transfer 🤬🤬🤬. Thanks to you at CASINO GURU, I have always managed to resolve all issues.. I hope it will be the same this time as well!🤞🏻🤞🏻🤞🏻 Awaiting your kind response, I wish you a good evening.
Best regards
Automatic translation:
Public
Public
4 hours ago
Dear Ragmn82,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Godbunny Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Do I understand correctly that this is the first time you are trying to withdraw winnings from this casino?
What other payment methods do you see as options for withdrawal?
Could you please send me a screenshot of the window you see when you choose bank transfer as your withdrawal method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Ragmn82 has 6d 19h 2m 6s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
