The player from Italy faced difficulties withdrawing his winnings after previously verifying his account, having only used JETON CASH for deposits. He could not find a solution, as he did not possess credit cards or a Mifinity account, and was frustrated by being redirected to Mifinity when trying to make a bank transfer deposit. The Complaints Team acknowledged the player's frustration but informed him that since his account balance was currently zero, they were unable to proceed with his complaint. The team advised that using a payment method available for both deposits and withdrawals could have helped avoid similar issues in the future.
Godbunny Casino - Player struggles with delayed withdrawals and account issues.
Amount: €100
Godbunny Casino
Safety Index:HighSafety Index
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8.5
Godbunny Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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2 months ago
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Hello,
As always, I trust in your constant support! I am having an issue with withdrawals. Please note that my account has already been correctly verified before I requested the withdrawal! At this casino, I have always deposited exclusively with JETON CASH, which, as you know very well, is a virtual prepaid one-time-use card that can be purchased on various online platforms. Today, I tried in every possible way to withdraw but I am unable to do so. As I do not own any credit cards or a Mifinity account, I cannot find a solution to withdraw. In chat, the operators at Godbunny suggested that I make a small deposit using another deposit method so that I can then proceed with the same withdrawal method. I clicked on Bank Transfer, among their deposit methods, to deposit €10, but when I click on the Bank Transfer option, it takes me to MIFINITY and not to a bank transfer 🤬🤬🤬. Thanks to you at CASINO GURU, I have always managed to resolve all issues.. I hope it will be the same this time as well!🤞🏻🤞🏻🤞🏻 Awaiting your kind response, I wish you a good evening.
Best regards
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2 months ago
Dear Ragmn82,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Godbunny Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Do I understand correctly that this is the first time you are trying to withdraw winnings from this casino?
What other payment methods do you see as options for withdrawal?
Could you please send me a screenshot of the window you see when you choose bank transfer as your withdrawal method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Translation
Hello Veronika,
exactly this is the first time I try to withdraw from this casino. This casino among the various withdrawal methods has both JETON CASH (method I used to deposit) and transfer bank, which would be the other method I'm trying to use.. but as I wrote to you in the first message, when I click on this last withdrawal method strangely directs me to MIIFINITY and I don't understand why🤷🏻♂️🤷🏻♂️🤷🏻♂️! At this moment those € 100 that I tried to withdraw since it wouldn't let me withdraw them out of frustration I played them and lost them🤬🤬🤬. Attached are the various screenshots from yesterday in which I tried both to deposit with Bank transfer (but it took me to MIFINITY) and when I tried to withdraw with Bank Transfer
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1 month ago
Do I understand correctly that the balance in your account is currently zero?
In case you make a new deposit, we recommend using a payment method that is available for both deposits and withdrawals for customers residing in your country. This will prevent such a problem from reappearing in the future.
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1 month ago
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And yes, currently the balance is zero because after a few days I no longer had faith in this casino and I played those €100! However, I wanted to point out that in my previous message sent to you I wrote that to deposit I used a method that is present in both deposits and withdrawals (JETON CASH)! And in the previous message I also attached the screenshots of when I tried to withdraw with JETON CASH.
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1 month ago
I’m really sorry to hear that you lost your balance while playing. I understand how frustrating it can be when technical issues, especially with payment methods, arise. However, since your account balance is now zero, we are unfortunately unable to proceed with your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
