GOD66 Casino - Player's withdrawal has been delayed.

I deposited 20 and won 185.. they won't pay me and this is why they said they won't pay.. I have only 1 account with them.. I deposited and played and won, I then hit withdraw and first they said this..

Hi dear❤️<br>We apologize to inform that our bank account is getting limit transfer at the moment ya🙏🏻🥺<br><br>We will reject your withdrawal first and will inform you to submit again withdrawal once our bank is able to transfer ya❤️

So I waited and hit withdraw again hours later and then they gave me this excuse...

Hi dear, we apologize for the breach of rules. Kindly comply with the regulations in place ya🙏🏻❤️<br>Our system has flagged the use of an illegal betting ID dear customers resulting automatic forfeiture credit ya🙏🏻🥺<br><br>Do not have to worry dear, the system will refund your last deposit ya, you can try your luck again🥰❤️

Please help me get my winnings from this site. gd6au.co. for some reason my screenshots won't upload.

Dear savageemail2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification? 

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Dominika

At the time no one else in my house hold had an account with them. When they would not pay my winnings my partner signed up with his own phone and IP address to make a compliant to them. And it was just my deposit, no bonus with it. How do I know if I passed my kyc verification? They let me sign up.

Thank you very much, savageemail2, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you savageemail2 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GOD66 Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Thank you Peter. I look forward to hearing the outcome of you requesting god66's help with resolving my issue. Hope to hear from you soon.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates under a fake license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter