GoBet Casino - Player's account is blocked

On October 8th, I was playing XXX roulette evolution at the aforementioned casino and won when the roulette multiplied the bet by 1000 times. I had almost reached 55,000 reais, and when it reached 40,500, I withdrew. They just kept giving me the runaround, saying it was under review. On October 10th, 2023, when I threatened to complain on websites and to the Curaçao licensing authority, they blocked my account. They didn't pay anything and on top of that, they blocked me. I need help resolving this issue as they are not honest. They either need to resolve the winnings of the bettors or stop deceiving people because it's incredibly hard to win and not receive the winnings! Please help me, this money was supposed to pay for cancer treatment drugs for my son. I was desperate for the money, so I took out my overdraft and started playing. The joy I felt when I won has only been followed by agonizing worries and sadness! I'm counting on your help, for the love of God!

Dear bbteixeira,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GoBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did the casino inform you about the blocking of your account?
• Did you achieve your current balance with an active casino bonus? 
• If there is any relevant communication between you and the casino forward it to my email at tomas@casino.guru, alternatively post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Was your account in the casino verified? Could you please send me the communication you received from the casino? Send it to my email at tomas@casino.guru

Dear bbteixeira,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My friend talks to gobet website support every day, every time they respond that they are analyzing it, but they don't say what they are analyzing and every time I ask for a deadline if they are going to pay me, they don't respond anymore. I would like you to please send an email: support@gobet.space

Thank you very much, bbteixeira, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Above all, if gambling is becoming a burden to you, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link https://casino.guru/problem-gambling-help-centers#cnt_32=true

Hello, bbteixeira,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite GoBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear GoBet Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and withdraw the winnings/balance?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Well, thank you very much for your action my friend, of getting them to really explain what they are doing to me and other players, you have to try to see the extent of the disappointment, despair, anxiety, that I am going through because I have already lost a lot of money, we players few Sometimes you can recover the resources you play, it will say win, I was playing as I explained above in the evolution roulette xxx extreme live games, players all over the world playing and I managed to win a prize of 30,000 then I played and when I had more than 56,000 reais I was losing when I reached 40,500 BRL I had already withdrawn 3000 plus 75000 then I withdrew three more withdrawals of 10,000 BRL totaling 40,500 if I continued playing I was going to lose all the balance I won so I stopped and withdrew, then they blocked my account when the withdrawal was taking too long because I had requested a withdrawal since the 6th and it was October 10th/2023 when I went and said I was going to complain to Curaçao, it was worse they blocked my account and now on October 25th/2023 after a lot of existence, they gave me 100 reais BRL and another withdrawal 8750 BRL still pending to resolve my winnings 31,650 thirty-one six hundred and fifty reais, however I will file a lawsuit against pagsmile as it was the company that received and made my deposits and made my payments, gobet said that it has already had been passed on to them to pay, there is this confusion between gobet and pagsmile, which is their payment gateway! In short, after a lot of struggle, I thank you for your commitment, I received at least something now on October 25th, 2023 and I still need to receive the 40,500 - 8850 = 31650 Reais to be received, if you want, I can send you my bank statements, I never did anything wrong and it's simply dishonesty from gobet and pagsmile, as it is frustrating to play one day and win on a site and not receive it! I liked the attitude of the GURU casino because this way it preserves the sites that work correctly and do not fall into a lack of credibility, I am a correct, honest citizen, I have never done nor will I do anything wrong, my conduct is always straight and reputable, now the site to avoid paying says that I did acts suspects, ask them to show how someone can manipulate evolution live roulette results? Everyone knows that manipulating results is simply impossible! This is even ugly that they are propagating because lay people won't play for fear of the sites not being safe! I ask you Casino GURU to continue doing this work, as all sites that have a license issued by Curaçao are being discredited by the players because until now, since October 10, 2023, I contacted Curaçao and made the complaint, they only responded that They are analyzing and nothing more! Waiting for solution Breno T******a

Alright, bbteixeira. Thank you for your reply.

The disputed amount was updated to 31,650 BRL. However, I would rather wait for the casino's response and explanation, as well as the evidence requested in case any of the casino's rules were breached.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This is absurd, several casino companies in Curaçao are having problems from what I see, and the big casino owners are losing market share, as it takes some gamblers who play low and only lose, they stay, those who win on the website don't pay , what should the owners of large casinos do get together to tell the media that they are serious and will pay prizes, and put the name of these sites like gobet Space to further promote their casino guru site to be the representative of the right casinos in Brazil! I'm still having problems, they don't even respond when I send an email anymore! Thank you casino Guru for your work because you are helping people who were injured like I was and we were left with no one on this earth to help, only your website is working, the licenses are worthless! They don't respond, they don't do anything!

I understand your concerns, bbteixeira. However, unfortunately, it looks like after my attempts to contact the casino in different ways it is ignoring me. I will try to contact them again, but we should count on the option no one will respond and cooperate in resolving your issue, and I will be forced to close the complaint as unresolved (rating decrease).

But, I would like to wait the remaining 5 days and something, as it is our standard process.

Let's see if someone replies.

Thank you for your patience and understanding.

You can say that I'm waiting, but I'm not finalizing the case because I'm preparing a petition with the lawyers against pagsmile, the payment gateway, asking the judge, that they are supportive because they are the ones who carry out the financial transactions and at the time the petition is ready. you also send it to them here, I'm also asking for the blocking of the providers that run his website in Brazil, I've already spoken to several magistrates, they said they won't let impunity spread, this was one of the comments, and exclusively there will be a very different subject to post and protect some players from now on! I count on you being united, we are strength and we will achieve this together, thank you for your attention Breno T******a

I already have an initial petition ready against pagsmile

Alright, bbteixeira.

I was in contact with the casino representative recently, outside the thread.

Can you please confirm that you submitted an official complaint to the regulator (Curaçao eGaming)? Did you only contact them or also submit a complaint? Do you please have any complaint referring number or ID?

If there is already an existing complaint with the regulator - is there any progress?

Dear bbteixeira,

I am still in contact with the casino, so just to let you know for now, there is an ongoing communication between me and the casino representative outside the thread, and I am currently waiting for their further response and requested information.

Therefore, I am extending the timer by extra time to give more room to the casino to respond and we could also keep track of the complaint processing time.

Thank you for your patience and understanding.

Thank you for your attention, I would like to say that they did not pay my winnings and claimed that I broke the rules, I never did absolutely anything to the institution, I have proof, I played this game xxxtremer from evolution which after that I played on other correct sites, and won amounts high and pay normally, they keep inventing reasons not to pay, I was even questioning what 31650BRL is for a casino owner, this game multiplies the amount bet by 50x up to 2000x times the amount actually bet if you have an amount of 30 reais in the number if you are about to multiply by 1000 you win 30,000 thirty thousand reais in Brazilian coins, however if you multiply 1500 times or 2000 times this value will double, games with Live Dealer, from what I studied I think they operate draws for United States, in short I won, because anyone who says they can manipulate a game like this is a lie!!!

Please help me and keep me informed, thank you. Because I don't accept this site that is being dishonest by not paying my prize, and on top of that defaming me! Waiting for a solution, thanks in advance Breno T******a

Dear bbteixeira,

Before, it looked like the casino would not cooperate with me in resolving the matter. However, I would like to let you know that there is still ongoing communication between me and casino representatives, and I was provided with additional information recently. Therefore, I will keep the case open waiting for further details and permission to share with you at least a few details regarding the matter. For now, I do not have permission to share anything.

Once I have any news or updates, I will inform you, or, if the casino changes its approach, it will respond directly in this thread. The representative account was set up some time ago.

Thank you for your patience and understanding.

Ok, I'm playing at other casinos that pay normally, the same game, this gobet casino is because they are dishonest. I won some money, I'm placing big bets, I've already received more than the prize I'm questioning, the problem is because I played, they paid my money if I had lost, but since I won they don't want to pay, all I can say is dishonesty and the least of adjectives... waiting for solution

I would like some advice, I continued playing on another site, it always pays, and only every 10,000 I put more than 120,000 thousand to withdraw this money. Can I request large withdrawals like 30,000 or 50,000 or can it block it too? Canada website has multiple licenses? What do you think, should I withdraw little by little so as not to have a blocking problem as I have a value of almost 250,000 BRL? Waiting for your advice! And as for the Gobet Space website, so far there is no way for me to go to Curaçao and file a lawsuit there against them, tell me step by step because I'm not going to let go of what I need to spend, I'm going to spend it and I'm asking the court for everything, give me advice on how to to that too! If you could call me, I would like to speak to you, thank you in advance for your attention!

Dear bbteixeira,

1. I do not understand your first message at all, and I am not sure how it is relevant to this case.
2. Online casinos have tools and software to find suspicious behaviour in players' accounts, and if the casino can support its claims with sufficient evidence and confirms that there was a serious breach of its Terms and Conditions, it would mean that you are not entitled to the winnings obtained in such a way.
3. This is not customer support.
4. It depends on a particular casino whether they let you withdraw anything from your casino account, and how much per transaction it will be. There are transaction limits for your withdrawals in every online casino, look at those limits and choose a payment method considering this factor. However, it is a bit strange you are still talking about only winnings and withdrawals. Please note if you are abusing any casino's system in a way that gives you an unfair advantage over the casino, the casino will find it out, and you will receive nothing from your winnings.
5. If you are experiencing issues with another casino, please, file a new complaint about it.
6. We are a mediator between players and casinos. If you want to take it to court, please, I recommend finding a lawyer in your country of residence and consulting the situation directly with him/her.
7. I am still waiting for a response from the casino with additional details via email.

So, let's please wait for the casino's further details. If there is no progress or if any relevant information is not provided in a reasonable time, the complaint will be likely closed as unresolved.

Thank you for understanding.

My friend, I have nothing wrong, believe me, I know there are several cases, however, I have been playing since I was 15 years old, I am now 41 years old, I was in trauma because I already had the problem with the gobet website, and I am making videos playing roulette xxx revolution I've already lost twice, almost 300,000 in winnings, I won, I'm paying slowly, I played, I ended up losing this time, I'm going to hold on and try to get it, I've already received several deposits, before playing at gobet, I played at Poker Stars casino, it was good but they put a lot of game limits when I lost, I wouldn't let me make any more deposits, all my deposits are via pix and I receive them on my CPF pix, so I was winning once I lost and then I tried to increase the limit, the site is in English, so I accidentally blocked it spontaneously until May 2024 and they don't unlock it until the date, can you explain, they don't even want to know, they follow what was done, even if by mistake, so after that I went looking for a reliable site to play, I always only played Poker Stars Casinos, then I went playing big as always I played and bet big to win a little like 40,000, when I got 5000 in profit I would withdraw and after a few days I would try again. In short, I never played this roulette that multiplied, I didn't know the game, and that day I was already losing on the gobet website around 16,000 thousand reais, when it multiplied by 1000 I only had a bet of 30 reais, I think, when I saw the gain of 30,000 then From then on I started playing this game, now I'm scared of withdrawing large amounts of money from these sites because on Poker Stars, if you look at my history you'll see I've already played a lot, on this site I'm playing now between losses and gains I scored more than 3,000 in the evolution report. ,000.00 more than three million reais, my money is all declared, I have income tax on everything I have, and I have a parts distributor, I have a high income, I'm nobody, I'm angry with the situation, of a casino not paying! I was wanting to buy a website for myself, but today there are already many on the market, and they are losing credibility by not paying the winners! Today I don't know if it was you who tried to call me, I tried to answer a strange number 4 times and the call didn't go through, I would like to speak to you to try to explain everything in detail, as there is nothing like talking on the phone, I even called a website salesperson. casinos to ask for help he recommended you to me! Now I'm playing on a site in Canada that pays via pix, however, as I said above, only 10,000 per day, and as I played big to try to recover I put more than 80,000 thousand reais and I'm getting little because I'm only withdrawing 10,000 because I saw it on site rule that only withdraws every 10,000 in 10,000 and I was, as I said above, afraid of blocking and not being able to withdraw my investment, imagine the gain! You understand now, call me because I have money and I want to go after the gobet website so I don't do this and end up without justice, with impunity, with other players. I've never done anything because I don't know anything about computing, I've lost a lot, and I've also won because, as you know, you're likely to get it right, please understand my questions because I'm a serious, honest person and I've never done anything wrong to anyone! If you were the one who called me, you didn't complete the call, my phone number is WhatsApp, you can also call there if you prefer, I'm waiting to see how I can do it so I don't waste time and money so I don't resolve anything!

I'm not having any problems with the casino in Canada, on the contrary, to this day I've already bet and received it, but as I said, I read the site's rules, I bet big and even withdrawing my money will be difficult because they only pay 10,000 ten thousand reais, but never I didn't even try to withdraw more than 10,000 because the rules say it's the daily maximum. My question is if I make a withdrawal of an amount above 10,000 can it be blocked? That's the only question, or can I try? Because I never use bonuses because I know if I win I have to play 70 times the bonus amount, I always only deposit via pix because as you already said and I already know when it's with a card I played today they sometimes take more than 8 days to pay out winnings. But I'm not an expert, it was my experience that I learned! I've already spoken to a lawyer, I even have a degree in law, but I don't know how it works to go to court in Curaçao, and as I've been researching, very few lawyers work for these couples because the fee is low and they have no interest in making a intentional speech, to take a lifetime and not win, because I know that the casino world runs in parallel with very rich mafiosi, that's why I was surprised by the problem with the gobet website, and today I see a lot of websites with owners without a capital strong only at the risk of players always losing but sometimes the house loses! And that's why I didn't enter the business, I have a Salesperson calling me directly from XSA offering me the betting and casino site! Another thing I always play with live products, preferably with evolution because that's the one with the most players, and I don't think they can manipulate results because there are a lot of people playing, sometimes more than 2000, two thousand players and if they try to manipulate it, I have other players betting and they can have high winnings, so for this reason I always play online games my whole life, as I said, I only played at Poker Stars casino then Gobet had a problem, today on this site in Canada that is paying correctly but a lot slow for that. Likes to play loud! Please call me to try to help me resolve it, I can even give you part of the money or sign a contract with you. I'm just interested in resolving it because I was outraged by the situation and I don't want to let it go! I'll try to go after it! Thank you in advance Breno T******a

Dear bbteixeira,

You mentioned the fact that you do not know anything about computing, and you also claimed that the type of game you played cannot be manipulated.

Those games can be manipulated for sure, but I will not disclose manuals on how to do it for understandable reasons. However, after reviewing some details from the casino, I would like to ask you a few more questions.

What exact device(s) did you use to access the casino website and play, and what internet browsers and internet connection did you use on those device(s)?

Do/Did you use any tool(s) to hide your location/IP, such as a VPN or anything else that could mask your current location or device-specific characteristic data? If yes, what tool and what was the purpose of using it?

Ask the owner of the Gobet casino to open my account and show you all my history. I played the tiger game, the plane crash game, and the evolution roulettes. He doesn't say anything or show you proof because you are using dishonesty towards me! Please provide me with information so that I can reach the Owners and if the residence is here in Brazil, I will go with friendly police officers and resolve the situation myself! If I don't live here, I'll go into legal mode where necessary! Please help me! Any information you give me, I will never say how I got it, I just want to resolve my situation, I don't want to feel deceived without anything I can do to make sure they are punished!

Dear bbteixeira,

Thank you for the additional information, and I am sorry for the delay.

"I've already explained, I'm playing on another site in exactly the same way"

What exactly do you mean by playing the same way? What exact way do you mean, please? Can you be more specific? From what type of games did you accumulate most of your disputed winnings?

I am still in contact with the casino, and I am trying to gather all the necessary information from them. Unfortunately, I am not successful, so I am waiting for more details again.

So, as usual, I will inform you when I know more.

Thank you for your patience and understanding.

Hello, I'm making daily videos, I play with high stakes on Evolution immersive roulette and XXX extrem Evolution roulette. calm mind, what I mean when I say I'm playing the same way and saying that my computer doesn't have anything special, it's a Mac computer with the original factory system, I don't have knowledge in computer programming, I play on luck, and I sell the last 500 numbers that appear below playing in the probabilities, seeing if it is showing a lot of red, or black if it is giving 1 to 18 or 19 to 36 seeing which line is giving, in short there is no cheating, there is that any game if you play it will give The problem is that most players don't have a goal of stopping and with high bets we can get unlucky and lose! These Evolution games are the ones that I really win because they are live, there's no way to mess things up, I'm doing it on this site where I'm playing videos from the moment I turn on the computer until I go online, playing most of the time I start losing but when I manage to win From 10 to 20 thousand I stop, I turn off the computer, sometimes I go up to two days without playing. However, I have a value of more than 500,000 thousand reais, betting, sometimes I drop to less than 400, my heart is in time to leave and as soon as I gain little, considering the investment, I stop immediately, then I always take a photo before leaving and I only end the filming when I leave the site, go into the Evolution game history to take photos and show where all the winnings and losses are! In short, I've already played more than 300,000 three hundred thousand reais and lost, thinking that because the value was high it would eventually come back and it didn't! I have videos in less than 2 hours, losing that amount! I've always played high, and as I said on Poker Stars, and today on this site, which has a license in Malta and the site is from Canada, I'm playing, it's just boring because I bet more than 100,000 thousand reais, I spent a lot of time getting my money back because in the The maximum he pays is 20,000 per day and only after 48 hours after the withdrawal and most days he only pays 10,000 reais at one time or another they pay 20,000! In short, we are mixing conversations today, this site that I play on is the same as Poker Stars, you can play 1,000,000.00 a million reais if you play and double it, they pay, it can take longer to pay, unlike this small site that I went to venture on, I won and I didn't receive it! I would really like to speak to you on the phone because I want to try in any way, but I won't leave behind what this casino did to me, it's a matter of honor, my Banco Brasil account, the pix is my CPF, I have income tax backing to make the payments. bets and receive, as I said, my main business is the distribution of motorcycle parts, I am an importer and distributor! I play on the plane, but there are no big wins. to play! And another thing, I don't use casino bonuses to win and not get trapped, to withdraw the money, I use the lost tactic a lot, I bet, doubling the amount several times when I win, I stop playing and stop playing only when I receive the money! These live games have no manipulation on the part of the player and on the part of the casino companies they may even have less, but because the deck or roulette is live, so there is no way to change the cards, or I ask to stop at the roulette wheel on the number What I want is pure strategy, luck, you have to be fearless because sometimes you're losing a lot, other times you're winning a lot and when you reach a high value, be happy with a small amount so you don't lose!

You always just ask and don't answer my questions, I asked you about how to file a lawsuit, or what way I would have to punish this website Gobet Space, which didn't pay me, taking its website offline or doing anything to punish, to Never again will he do this to anyone, no player has to go through what I went through, because his website has a license, it appears to be a legal site due to the amount of licenses it shows and they haven't paid and no one does anything, what's the point of all that license? And from what I'm reading on the Forums, many people are complaining and when you see sites with licenses in Curaçao, I think almost all of them! Anything. Can it be done against these malicious websites?

My friend is my biggest revolt and precisely because I have never done anything when I say anything and nothing wrong, never against anyone and always when I lose, I sustain the pain of losing, which is much worse than the joy of winning, because what you win helps however Don't change your life! It's not like a lottery where when you win the jackpot you can change your life! So I want to make it very clear that I'll pay for your ticket if you want to come and watch me playing there's nothing wrong sometimes it's good that I win but like I said I've already lost a lot! What I'm doing is placing very high bets that I lower, but when I win little considering the investment I'm satisfied and I stop playing! And as the game is addictive, many players cannot stop and as the casino has money to cover any bet, it will always win if you don't get out, and start over calmly and with a cool head!

Thank you, bbteixeira, for additional clarification.

What questions have not been answered yet? Please, check my previous posts, especially the one written in points from November 30. I believe I answered everything you asked for.

From what type of games did you accumulate most of your disputed winnings?

Is there a possibility that one or more of your devices could have been used by other casino accounts besides your disputed account?

On our side, the only thing we can do is to close the complaint as "unresolved", which would influence the casino rating. But it is possible only under specific circumstances that have not yet occurred. However, they normally answered my previous emails without problems, so I sincerely believe I will be provided with the requested details and information in a reasonable time. Let's ask the casino for an update.

Dear GoBet Casino team,

Can you please look at my last email regarding the matter (sent on December 14) and provide me with the requested details and answers?

Looking forward to hearing from you.

If you have Telegram or an app that shows heavy videos, I can show videos of me playing live to understand how there is nothing wrong and so much so that I lost several times this last time I reached a balance of 508,000 thousand reais and playing high I lost I'm in depression , because it's not easy, I took a risk, I didn't have anything for which everything was fine, now everything is bad, I only have 160,000 in my account and before I lost it I had more than 300,000 thousand reais in my account plus 508,000 to withdraw I was afraid to withdraw it all at once and blocked so I left it and every day I played a little when one day I lost a large amount I made bigger bets to recover that's where I reset the balance I still put in more than 160,000 thousand reais I'm devastated! Gobet just broke me down! This casino was paying well, only 10,000 per day, but every day it paid! I still need to receive 30,000 when I finish receiving it, I'll say the name because it's really quite correct. The problem is the delay and the player ends up playing and losing if one day he wins!

Hi bbteixeira,

I wanted to inform you that since Branislav, your assigned resolver, is currently on vacation, I have decided to extend the timeline by an additional 7 days. Given that Branislav possesses the most comprehensive understanding of your situation and maintains direct communication with the casino, I believe this extension is warranted. Your patience is greatly appreciated.

Thank you for your understanding and continued patience.

I'm waiting for a solution because I was playing at Spin casino after this disappointment with gobet I ended up winning more than 700,000 reais, I received more than 250,000 but I ventured into playing for fear that if they left it standing still it would block the money or if I withdraw everything at once it would happen After blocking, I ended up losing and then I was very sad, I ended up putting my winnings in to try and get them back, I even ended up losing my winnings, I was very shaken by the gobet situation and as it was a very large amount that I had won on Spin, I didn't even mention the name of the casino I said, another thing that affected me is that they only deposited 10,000 per day on weekdays, when it was the weekend I didn't deposit it and there was fear of losing, fear of blocking and anxiety about receiving it, I had already received more than 250,000 at Spin casino when I played hard and lost. If you want, I can send them, I made videos lasting more than 2 hours playing up and down, I won a lot more, I lost in the end, I have no winnings, really the casino always wins in the end, there's no point! If you can help me receive the money I won and didn't receive from gobet I won't play anymore I made a promise, because I'm sad because of so many emotions and frustrations in the end!

In summary, Spin casino can give a good rating, I made withdrawals of 60,000 reais and received 10,000 in 10,000 from Monday to Friday, if there is no holiday, they paid very well

I was supposed to withdraw the 500,000 at once, I was afraid of blocking it, I ended up playing and lost, but the amount I had played was more than 165,000 so I was anxious for fear of not receiving it, I received several days of 10,000 I put the money in, However, I didn't have the structure to deal with such a large gain after receiving it, I lost it and then I spent my money back to try to win and I lost everything I had won and my money! But like I said, I made videos on how I win, but how I play big will either give me a big win or lose everything!

Greetings all,

I am sorry for the delay.

Dear bbteixeira,

In the meantime, I was provided with details that I additionally requested from the casino.

After reviewing all the necessary information and data, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe we are talking about the use of prohibited practices and fraudulent play, as well as connections with other accounts/users, which gave you a significant and unfair advantage in accumulating your disputed winnings.

The casino acted in accordance with its terms and conditions. We accept its decision and therefore, there is no reason to wait for the regulator's final decision.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

In case of any questions or news from the regulator, feel free to write to me at branislav.b@casino.guru.

Although only "externally", thank you very much, GeBet Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru