The player from Italy has requested his withdrawal a week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
It's 5 days and the money hasn't arrived. You just want them to deposit but if you win never return the money back
Dear Hakim,
Thank you very much for submitting your complaint. Please understand, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Considering that you have completed KYC verification successfully, if you don’t receive your winnings by the end of next week, please, let us know and we will try to help you. Thank you very much for your understanding.
Best regards,
Petronela