HomeComplaintsGoalWin Casino - Player’s withdrawal has been delayed.

GoalWin Casino - Player’s withdrawal has been delayed.

Amount: €500

GoalWin Casino
Safety Index:Below average
Submitted: 20 Mar 2020 | Case closed : 06 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy has requested his withdrawal a week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

It's 5 days and the money hasn't arrived. You just want them to deposit but if you win never return the money back

Automatic translation:
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4 years ago

Dear Hakim,

Thank you very much for submitting your complaint. Please understand, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Considering that you have completed KYC verification successfully, if you don’t receive your winnings by the end of next week, please, let us know and we will try to help you. Thank you very much for your understanding.

Best regards,

Petronela

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4 years ago

Dear Hakim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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