Goalbet Casino - Player’s withdrawal amount has been reduced.

Hello,

I have been using this site for several years, but today I encountered a problem that seems almost unreal.

I withdrew €57.80 from my Goalbet account via Skrill.

After some time, I received the payment. When I checked the amount paid, it was €7.80. I thought it was an error in the notification since a '5' was missing.

So, I went to confirm on Skrill, and Goalbet had only paid me €7.80.

I reached out to the live chat, and the assistant insisted that they paid me €57.80 and that Skrill had taken the money. However, I have the transaction in front of me showing that Goalbet sent €7.80 to Skrill. I have a screenshot of the amount they paid, but they continue to insist otherwise.

I have already contacted Skrill, but unfortunately, they always take a long time to respond. In the meantime, I am attaching the screenshot here as it's quite clear how much was sent by Goalbet.

Hello freddypreto,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goalbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When did you contact your payment provider regarding this matter? Did the casino provide you any payment confirmation as a proof?

Please note that as the issue occurred only yesterday, you will definitely have to wait a little bit to solve it out either with the casino or the payment provider.

Looking forward to your answer.

Regards,

Nick

hello again...yesterday after contacting skrill by phone, and after confirming what I said, that only 7.80eur was paid by goalbet, they denied responsibility again and said that everything was correct on their part, that the problem was skrill's, or my part.....

today magically around 8.45am i received 2 notifications one from skrill and the other from goalbet.... i received the 50 eur that had disappeared.... i went straight to goalbet and i had a message from them with the subject "deposit/withdrawal"

Dear customer,

Your withdrawal problem has been fixed. You can check it.

We remain at your disposal for any further questions.

Best Regards,

Goalbet.com.

in other words, they corrected the error after a lot of insistence and perhaps because I said that I had posted here what was going on, but neither an apology nor a justification yesterday it was skrill's fault or mine ... today they solve it and don't even explain.

but that's it, and I'd like to thank casino guru for dealing with my case so quickly.

thank you

Dear freddypreto,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru