The player from Malaysia had his winnings confiscated. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Goal2U Casino - Player’s winnings have been cancelled.
Black points: 1361
Amount: 18,171 RM
Goal2U Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Dear Mohammad,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino? Could you forward me any relevant communication between you and the casino? My email address is petronela.k@casino.guru. Furthermore, could you clarify if you have redeemed any bonus prior to accumulating your winnings? If you have, please send me a link when replying. I hope we will be able to help you as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
03/21/2020 Saturday
Transfer (Playtech)
Transfer
-2,009.00
0.00
03/21/2020 Saturday
Transfer (Playtech)
Transfer
20,061.79
0.00
03/21/2020 Saturday
Transfer (JOKER)
Transfer
-18,000.00
0.00
03/21/2020 Saturday
Transfer (JOKER)
Transfer
18,000.00
0.00
03/21/2020 Saturday
Transfer (PUSSY888)
Transfer
-8,009.00
0.00
03/21/2020 Saturday
Transfer (Evolution Gaming)
Transfer
-2,000.00
0.00
03/21/2020 Saturday
Fraud Amount Deduction
Adj
-18,111.98
0.00
03/21/2020 Saturday
Transfer (PUSSY888)
Bet
8,000.19
0.00
03/21/2020 Saturday
Transfer (Evolution Gaming)
Bet
2,050.00
0.00
03/21/2020 Saturday
Betting (EGames)
Bet
18,148.88
0.00
03/21/2020 Saturday
Betting (Live Casino)
Bet
-55.00 this is my statement
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4 years ago
Is there any relevant communication that you coud forward me please? Any explanation from the casino why the money has been deducted from your account?
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4 years ago
they well say me this is rebate bonus .......but they give me social bonus after then when i m win jackpot in playtach platfrom then they say this is rebate bonus....never play playtach for rebate t and c that way i m add tow rebate bonus promociton
1.This promotion is Applicable for all 7/11 Games platforms Only. (Scr888/918Kiss, Playboy, 3win8, Joker, etc)2.7/11 Product, Joker, 918kiss, Playtech, 4D, Keno, Racing/Cockfight, All RNG Games are not applicable to this promotion.te
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4 years ago
they give me spacial bonus from management .....after when i m win then when im withdrawal my credit then they wait for me half hours .then they saying me this is rebate slote rebate bonus .......this credited never play playtach platform
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4 years ago
All GBCBET qualified members can claim this Rebate 3x on Every Monday/Thursday 2:00 AM. but this is Saturday management given me spacial bonus
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4 years ago
Thank you very much Mohammad for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
they are fully cheating my winning money.in this site i mso many losess .i know this site fully cheating my winning money
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4 years ago
Hello Mohammad,
I contacted the casino, so hopefully we will receive an answer soon.
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4 years ago
We would like to ask the GBCBET Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
rifat009 20:18
hay why i m nvr got any bonus
told me
you are set my wiiinng amount
CS GBCBET 20:18
Hi sir
rifat009 20:18
why
told me
CS GBCBET 20:19
Kindly hold a moment sir
rifat009 20:19
why i m nver got any bonus
all time lose
CS GBCBET 20:19
Sir please wait
Is checking for you
rifat009 20:20
when im got jekpot that time you are cheating me also
rifat009 20:21
and now you are chating me for set winnig blance
CS GBCBET 20:21
Sir last time you are cliam bonus playing ban platform games ya
And sir we are not point to cheat you
CS GBCBET 20:22
Currently you are dont have any bonus can claim
Sir can after 2am come to try to request claim your rebate bonus ya
rifat009 20:23
this bonus is special bonus for management given me
CS GBCBET 20:23
Sure sir , about this we have help you request too but management reject this
CS GBCBET 20:23
Currently sir don't have any bonus to claim
rifat009 20:24
management reject this
CS GBCBET 20:25
Yes sir , Currently sir don't have any bonus to claim
rifat009 20:26
then why you are cheating my jekpot blance
CS GBCBET 20:27
Sir about this we have reply before , last time you is using bonus to playing playtech platform , for the winning credit will be forfeited, if sir keep talking this , we will close chat soon
You may refer back last message for this thanks sir
Anything can help you more in website ? if don't have chat will close soon thanks sir
rifat009 20:28
you say now mangment reject
CS GBCBET 20:29
Yes sir is reject
Kindly refer at top message there have reply you
rifat009 20:30
now i m refer your chat with some other site
Read
CS GBCBET 20:30
May i know what other site ?
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4 years ago
Hello Mohammad,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
