HomeComplaintsGo Big Slots Casino - Player is criticizing withdrawal limits.

Go Big Slots Casino - Player is criticizing withdrawal limits.

Amount: £41,480

Go Big Slots Casino
Safety Index:Low
Submitted: 24 Oct 2020 | Case closed : 09 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom is unhappy with the withdrawal limits. After the player has accumulated substantial winnings, he found out about £5,000 monthly withdrawal limit. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

i registred with them and spent like £1800 and won £41480 but they are telling me that i can only withdraw £5000 a month.

i need my wining money, it makes no sense. why do i have to wait 8 months to withdraw my wining.

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4 years ago

Dear Chemseddine,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. I have checked terms and conditions, and this is what I found https://www.gobigslots.com/general-terms-conditions/?lang=en:

„Withdrawal Limits

. Withdrawal requests will be limited to a maximum of £5,000 per thirty (30) day period. Any requests exceeding these amounts will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit."

As you can see in our review for Go Big Slots Casino https://casino.guru/go-big-slots-casino-review we are fully aware of its monthly withdrawal limits, unfortunately it’s beyond our power to change them.

Could you please advise if you have accumulated your winnings from a progressive jackpot or a regular game?

Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago

Dear Chemseddine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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