Gizbo Casino - Player’s withdrawal is delayed.

Hi there, I won 22.6 euro from a bonus code for 50 free spins with no deposit required.

The terms and conditions state that you can withdraw ten times the bonus amount. After meeting the bonus requirements, I had a balance of 226 euros after I completed the wagering. I fully verified my account and deposited minimum 10 euro and wagered it 1x. I meet all the conditions but my withdrawal was declined, and I was told to deposit 216 euros and wager it three times before I could withdraw my balance.

Dear Sid55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which bonus did you play with? If possible, please post a promo code here in this thread.
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sid55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.