The player's complaining about the received bonus as the free spins are for a restricted game. The complaint was rejected as the player stopped responding.
Gioo Casino - The player's complaining about the received bonus.
Amount: €50
Gioo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
the casino gives 50% with the second welcome bonus and 50 free spins for the slot that is not allowed to play with an active bonus.
Automatic translation:
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2 years ago
Dear Anna,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you already played with the bonus you received? Did you contact the casino with this issue? If yes, what did they answer to you?
Please be sure to not play with the free spins if they are restricted and contact the casino as soon as possible. They should be able to fix it or refund the deposit.
Also please send through any relevant proof or communication with the casino to nikolas.b@casino.guru. Thank you in advance for your reply.
Best regards,
Nick
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2 years ago
Translation
Hello
I contacted support and wrote about the problem but they said that they can't do anything, I don't understand how can casino free spins give 2 welcome bonuses and% if you are not allowed to play the slot with an active bonus, you have to either wager or lose all your money to play the slot.
LG Anna
Automatic translation:
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2 years ago
Dear Anna,
Was based on this issue any balance removed from your account? Could you just cancel the bonus and ask them for a new one?
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2 years ago
Translation
Hi there,
support said the problem will be solved wait for an answer by mail, until today nothing has happened.
anna
Automatic translation:
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2 years ago
Dear Anna,
Could you please provide us the communication between you and the casino regarding this case? When was the last time the respond to you? Also could you please advise since when you are waiting for the casino to fix it?
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