HomeComplaintsGiochi24 Casino - Player is displeased with the lack of information about a bonus.

Giochi24 Casino - Player is displeased with the lack of information about a bonus.

Amount: €10

Giochi24 Casino
Safety Index:High
Submitted: 05 Nov 2019 | Case closed : 21 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player complains about a no deposit bonus and is not happy with the fact that he eventually has to make a deposit to be able to withdraw his winnings. This information is not shown on the casino’s website. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
5 years ago
Translation

misleading advertising 10 euros without deposit but instead you have to pay to get the bonus

Automatic translation:
Public
Public
5 years ago

Dear Antonio,

Thank you for contacting Casino Guru. I'm sorry to hear about the difficulties with your bonus. It is actually not unusual for casinos to require a deposit when players want to withdraw winnings from a no deposit bonus. However, I agree, this information should be visible for all players before they accept the bonus. Unfortunately, this is not the case here. I recommend you to ask the casino support if you can withdraw the winnings right after you make a deposit or if you need to wager the deposit first and then decide if it’s worth it. Let me know if this advice was helpful. 

Best regards,

Peter

Public
Public
5 years ago

Dear Antonio,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Public
Public
5 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news