Giochi24 Casino - Player is displeased with the lack of information about a bonus.

misleading advertising 10 euros without deposit but instead you have to pay to get the bonus

Dear Antonio,

Thank you for contacting Casino Guru. I'm sorry to hear about the difficulties with your bonus. It is actually not unusual for casinos to require a deposit when players want to withdraw winnings from a no deposit bonus. However, I agree, this information should be visible for all players before they accept the bonus. Unfortunately, this is not the case here. I recommend you to ask the casino support if you can withdraw the winnings right after you make a deposit or if you need to wager the deposit first and then decide if it’s worth it. Let me know if this advice was helpful. 

Best regards,

Peter

Dear Antonio,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.