GGpoker Casino - Player requests account adjustment to resolve linking issue.

Request to Keep Only Google-Linked Account

Dear GGPoker Support,

I am writing to address an issue regarding my account, and I would appreciate your assistance in resolving it as quickly as possible.

I originally had my GGPoker account linked to a Yahoo email address. However, after one of your updates, the introduction of GGPASS as a new login method caused some complications. Since I was having trouble logging in with my Yahoo-linked account, I decided to use my Google account to access the platform. Unfortunately, I believe this may have triggered a "multiple account" flag in your system, which I understand is not allowed according to GGPoker's regulations.

To resolve this issue, I would prefer to keep my account linked solely to my Google account and close the Yahoo-linked account. I am hoping you can assist me in making this transition smoothly and ensuring compliance with GGPoker's policies.

I look forward to your prompt response and assistance in resolving this matter.

Hello rafffinamore,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGpoker Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when did you create the first and when the second account?
• Were any of the accounts verified?
• Did you claim bonuses on any of the accounts?

Please keep in mind that creating multiple accounts is strictly forbidden and the casino has right to close all of them and confiscate any balance on them. If you ever experience issues with an account, the casino has to resolve it as it is never a solution to create a new account.

Looking forward to your answer.

Regards,

Nick