The player from Brazil faced difficulties with his GGPoker account due to complications that arose from linking his account to both Yahoo and Google. He requested to maintain only his Google-linked account and close the Yahoo-linked account to avoid a potential "multiple account" issue. The Complaints Team determined that since there was no balance remaining in either account, no further assistance could be provided. Consequently, the complaint was closed as there were no actionable resolutions available regarding the technical issues faced.
GGpoker Casino - Player requests account adjustment to resolve linking issue.
Amount: ??
GGpoker Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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2 months ago
Request to Keep Only Google-Linked Account
Dear GGPoker Support,
I am writing to address an issue regarding my account, and I would appreciate your assistance in resolving it as quickly as possible.
I originally had my GGPoker account linked to a Yahoo email address. However, after one of your updates, the introduction of GGPASS as a new login method caused some complications. Since I was having trouble logging in with my Yahoo-linked account, I decided to use my Google account to access the platform. Unfortunately, I believe this may have triggered a "multiple account" flag in your system, which I understand is not allowed according to GGPoker's regulations.
To resolve this issue, I would prefer to keep my account linked solely to my Google account and close the Yahoo-linked account. I am hoping you can assist me in making this transition smoothly and ensuring compliance with GGPoker's policies.
I look forward to your prompt response and assistance in resolving this matter.
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2 months ago
Hello rafffinamore,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGpoker Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when did you create the first and when the second account?
- Were any of the accounts verified?
- Did you claim bonuses on any of the accounts?
Please keep in mind that creating multiple accounts is strictly forbidden and the casino has right to close all of them and confiscate any balance on them. If you ever experience issues with an account, the casino has to resolve it as it is never a solution to create a new account.
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
My account was created in February 2023, linked to Yahoo mail. I've always used it normally. This problem of having a new email was not caused by me. It was due to a software update where it wasn't possible to log in using Yahoo mail because of a system called GGPASS. At that point I logged in with my Gmail. As far as I can remember, I've never used two accounts, so I thought the two accounts were unified. Apparently they're not.
The Yahoo account is verified;
I've never received bonuses from either the Yahoo account or the Gmail account, even though I've made several deposits from the Yahoo account.
Automatic translation:
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2 months ago
Dear Rafffinamore,
Please note that creating multiple accounts is prohibited in all online casinos unless explicitly permitted by the casino. Could you kindly confirm whether you requested permission from the casino to create a second account?
Additionally, please forward any communication between yourself and the casino regarding this matter to nikolas.b@casino.guru.
We look forward to your response.
Best regards,
Nick
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2 months ago
Dear rafffinamore,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Dear Rafffinamore,
I hope you're well. Could you please also respond to my previous question about whether you contacted the casino regarding the creation of your new account?
Additionally, have you taken any actions with the new account, such as making deposits or completing verification?
I look forward to your response.
Regards,
Nick
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1 month ago
Translation
In my opinion, I didn't create a new account, I thought that the accounts would be unified because the login was only possible through GPASS, which was through Gmail. And I didn't make any deposits or withdrawals from this Gmail account.
Automatic translation:
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1 month ago
Dear Rafffinamore,
Can you please clarify if you had any real money balance on any of the accounts?
Will be awaiting your response.
Regards,
Nick
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1 month ago
Dear rafffinamore,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
There was no relevant balance in any of the accounts.
Automatic translation:
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1 month ago
Dear rafffinamore,
If there is no balance remaining in your account, unfortunately, there isn’t anything further we can assist with in this case.
My best recommendation would be to choose a different casino where all functions are operating correctly.
It would be also risky to deposit further any balance to the casino as the account multiplicity would just cause issue again.
I’m sorry that we can’t proceed further in resolving this matter, but there is, unfortunately, nothing we can do regarding these technical issues.
We will now proceed to close the complaint.
Best regards,
Nick
