HomeComplaintsGGpoker Casino - Player requests account adjustment to resolve linking issue.

GGpoker Casino - Player requests account adjustment to resolve linking issue.

Amount: ??

GGpoker Casino
Safety Index:High
Submitted: 28 Sep 2024
Case opened Current status

Waiting for player to reply

6d 10h 33m 13s

Case summary

13 hours ago

The player from Brazil faces difficulties with his GGPoker account due to complications arising from linking his account to both Yahoo and Google. He requests to maintain only his Google-linked account and close the Yahoo-linked account to avoid a potential "multiple account" issue.

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1 month ago


Request to Keep Only Google-Linked Account


Dear GGPoker Support,


I am writing to address an issue regarding my account, and I would appreciate your assistance in resolving it as quickly as possible.


I originally had my GGPoker account linked to a Yahoo email address. However, after one of your updates, the introduction of GGPASS as a new login method caused some complications. Since I was having trouble logging in with my Yahoo-linked account, I decided to use my Google account to access the platform. Unfortunately, I believe this may have triggered a "multiple account" flag in your system, which I understand is not allowed according to GGPoker's regulations.


To resolve this issue, I would prefer to keep my account linked solely to my Google account and close the Yahoo-linked account. I am hoping you can assist me in making this transition smoothly and ensuring compliance with GGPoker's policies.


I look forward to your prompt response and assistance in resolving this matter.



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1 month ago

Hello rafffinamore,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGpoker Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise when did you create the first and when the second account?
  • Were any of the accounts verified?
  • Did you claim bonuses on any of the accounts?


Please keep in mind that creating multiple accounts is strictly forbidden and the casino has right to close all of them and confiscate any balance on them. If you ever experience issues with an account, the casino has to resolve it as it is never a solution to create a new account.

Looking forward to your answer.

Regards,

Nick

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1 month ago
Translation

My account was created in February 2023, linked to Yahoo mail. I've always used it normally. This problem of having a new email was not caused by me. It was due to a software update where it wasn't possible to log in using Yahoo mail because of a system called GGPASS. At that point I logged in with my Gmail. As far as I can remember, I've never used two accounts, so I thought the two accounts were unified. Apparently they're not.


The Yahoo account is verified;


I've never received bonuses from either the Yahoo account or the Gmail account, even though I've made several deposits from the Yahoo account.

Automatic translation:
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1 month ago

Dear Rafffinamore,

Please note that creating multiple accounts is prohibited in all online casinos unless explicitly permitted by the casino. Could you kindly confirm whether you requested permission from the casino to create a second account?

Additionally, please forward any communication between yourself and the casino regarding this matter to nikolas.b@casino.guru.

We look forward to your response.

Best regards,

Nick

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3 weeks ago

Dear rafffinamore,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago
Translation

I sent a few emails today to

Automatic translation:
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1 week ago

Dear Rafffinamore,

I hope you're well. Could you please also respond to my previous question about whether you contacted the casino regarding the creation of your new account?

Additionally, have you taken any actions with the new account, such as making deposits or completing verification?

I look forward to your response.

Regards,

Nick

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6 days ago
Translation

In my opinion, I didn't create a new account, I thought that the accounts would be unified because the login was only possible through GPASS, which was through Gmail. And I didn't make any deposits or withdrawals from this Gmail account.

Automatic translation:
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13 hours ago

Dear Rafffinamore,

Can you please clarify if you had any real money balance on any of the accounts?

Will be awaiting your response.

Regards,

Nick

Edited by a Casino Guru admin

rafffinamore has 6d 10h 33m 13s to reply

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