The player's withdrawal is delayed for less than 2 weeks. The complaint was resolved as the player received his money.
GGBet Casino - The player's withdrawal is delayed.
Amount: €210
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On September 22, 2022, I applied for a withdrawal of €210 via ETH. I also deposited this way. The transaction number df43ec49-38cf-4ca9-8b4f-94616a687b92. On 09/23/2022 I received a confirmation that the payout was successfully paid out. After daily back and forth writing with the support via live chat and also via email, I was told on October 7th, 2022 that the payout was canceled for technical reasons and the money was credited back to my casino account. I should make a new withdrawal request. Of course I did that immediately. It is exactly the same money (€210) as the first attempt and the same payout form (ETH). I made the new withdrawal request 810e6cc0-1e98-4657-9e8a-79d47f12ed0f on October 7th, 2022 and it was confirmed by email on the same day as a successful withdrawal. Now I am writing to support again every day and am being held up without getting any correct information. The first few days I was told to wait and not worry because the money was successfully transferred. Now the case is supposedly being investigated by a special team, so everything is exactly the same as the first attempt. I asked for the TxId or the hash and I'm not given any. My questions are continuously avoided and the problem is not addressed. I really feel left out and not taken seriously. I ask for help! I've waited long enough now.
Automatic translation:
Public
Public
2 years ago
Hello PaTen96,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello,
I generated it from real money even though I chose a bonus at the beginning of the deposit. But I didn't slip into the bonus money.
According to multiple questions in support, verification of my account was not necessary at this time.
I wrote the last email on October 19th, 2022. I have made it clear again that this is the second attempt at payment because a service employee probably did not read it correctly and wrote me that I should submit a new payment request. He was referring to the first withdrawal request.
After that I got two more emails on the same day. One said again that the finance department is working on it and that they need "some" time. I've waited long enough. It's exactly like the first withdrawal attempt! The second is again the standard phrase "You don't have to worry that much. We'll email you as soon as the results are in."
Edited
Automatic translation:
