The player complained that he lost his winnings because his account was used by a third party. The evidence from the casino suggested it was the player who played down his winnings.
GGBet Casino - The player's unable to withdraw his winnings.
Amount: €4,200
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I have reached the profits of 4200 € 2 weeks I try to identify my account and make the withdrawal and everything they tell me is not correct and some is not correct. While I have sent exactly these documents that asked me. and I see the money was all 0 € without pressing anything. a hacker could not come in to play with my money. please for the immediate return of my money amounting to 4200 €
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2 years ago
Hello Panagiotis2728,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process? Which documents are already approved and which were rejected? Did the casino mention the exact reason of the rejection?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
From the 23rd of the month I try and send my documents. And again the same and they tell me it is not correct no document has been approved. The casino is ggbet. Also as soon as I entered the next day the money 4200 € just is not in in my account.and I have requested to close my account.I do not understand what has happened.they tell me I have played all this money in fact it never happened.
Edited
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2 years ago
Hello Panagiotis2728,
Is your account currently still active? Are you able to access your betting history? If yes, please forward it to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
Hello again. No it is closed I do not have access to my account
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2 years ago
Thank you for the confirmation Panagiotis2728. I will now forward your complaint to my colleague Peter who will be assisting you from now on and will try to find out what happen from the casino.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Dear Panagiotis2728
We've checked the records. Looks like your account was permanently blocked upon your request due to gambling problems. The balance of your account is equal to zero.
Kind regards
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2 years ago
Translation
My account had € 4200 in it, I went in the next day and saw it was 0 and then I told you that my account was probably chaking. Do a good check to see where my money went and how it disappeared. Thank you!
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2 years ago
Hi Panagiotis2728,
I'm taking over your complaint.
Dear GGbet Casino team,
Could you please explain what happened to the player's balance and send his game history to my email address (peter.m@casino.guru)?
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2 years ago
Translation
My problem is not that the money was played. The issue is by whom it was played and where it went ...
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2 years ago
Thank you GGBet Casino for the evidence provided.
Dear Panagiotis2728,
I've looked at the evidence from the casino and the data (player log + game history) suggests that you were online and played the winnings down yourself. No third party seems to be involved. I'm afraid if this is the case, there's nothing I can do to help you. Your complaint will be rejected. If you disagree with our decision, please turn to the Curacao Gaming Authority (certria@gaminglicences.com). I wish I could be of more help.
Best regards,
Peter
