GGBet Casino - The player's struggle to verify.

Amount: €250

GGBet Casino

Safety Index:Low Submitted: 24 Mar 2022 | Case closed : 14 Apr 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's struggle to verify as his documents are getting rejected. The complaint was rejected as the player stopped responding.

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gamzecik1989

Novice

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2 years ago

OriginalTranslation

I requested a payout of 250 EUR 3 days ago. GG.BET then asked me to send proof of address for verification. Of course I did this IMMEDIATELY! After the documents had been sent, I received a direct rejection saying that my documents were (allegedly) not legible... then I sent my documents again... 10 minutes later I received another direct rejection with the same hint ^^

The documents I sent to GG.BET are ALL in great quality and legible. Nevertheless, my documents are rejected again and again!

I've been fighting with GG for account verification for 3 days now!

Nobody can help me in the chat at GG.BET, because only English-speaking employees..

The contact number of GG.BET displayed on the website is INVALID !!

I'm pissed off that GG.BET only gives you standard texts as an answer and nobody wants to help me !!

I will fight for my money. However, I will NOT deposit ANY CENT more at GG.BET !!

I'm pissed ! I therefore do not recommend ANYONE to deposit money at GG.BET !! Absolutely not recommended !!

I've already submitted my documents for verification to GG easily 10 times... if I don't get a confirmation of verification during the day, then I'll go one step further.... !!

Customer service VERY BAD

VERIFICATION HARDLY POSSIBLE

ABSOLUTELY NOT RECOMMENDED!!!!

Automatic translation:

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Nick

Complaint Specialist

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2 years ago

Hello gamzecik1989,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly are you trying to verify yourself? Which documents are already verified and which are still missing? Did the casino specify why is it getting rejected? Can you forward them as well to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

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