The player's deposit was not credited for 3 days. The complaint was resolved as the player received his deposit.
GGBet Casino - The player's deposit was not credited.
Amount: €29
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited at GGbet with bitcoin 3 days ago and it still hasn't been credited to me. I have had to write emails for hours every day for 3 days, always having to send the same documents 20 times and I always get the same answer.
It's not a payout.
It's a deposit.
I don't understand the behavior of the customer service.
It's all not normal anymore.
I can't reach your boss to complain.
The boss will not be willing to lose money and customers because of such games.
I've run into a moody self dissatisfied person who knows what devils put in his brain now? Can you help me with my complaint?
Automatic translation:
Public
Public
2 years ago
Dear tuncaykaya57,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
2 years ago
Translation
Dear Nick
I thank you for your help.
I've been playing at GGbet for a long time and haven't had any deposit or withdrawal difficulties up to this point.
I have always paid with Skrill, Giropay, Sofort Ein und Ausgeld and it went without any problems. I wanted to try depositing with Bitcoin for the first time and did some research and experimentation. I didn't know that the whole thing was being recorded immediately for editing and I unwittingly started 9 edits.
But in 8 of them I didn't make a transaction and no transaction will take place either.
But with me on the page in the transaction list, they are still open for processing.
These are:
e 2366 bfd- 54 f 8-401 fb 597 -f 690 a 02 ed2a6
9d 11 ec1e- 35 a 4-4760-9 c 76 -abc 66 a8d3b 53
13965 fb4-d 388-423 a- 837 b- 343909 a3efd4
e 30718 f6-ac8f- 481 a- 959 f-9f 531984 e 883
a 72 cd 149 -ec 12-4 a 35-9 fa6-d9f 53 c 74 f 512
b 38 e 3642 -f 857-4 c 48-9 e 95-5 d 049 c0a8a 62
b1f6b 362-30 ea-4d0c- 82 fd- 581 ed0c0df 65
11185697 -b1aa-4c 52 -baac-b2d 758518807
I think that one has either been annoyed about it or is looking for the deposits on this.
There will be no transaction on the one listed above because I haven't deposited anything into it.
I did some research and experimented around without knowing that it would be recorded for editing right away.
I just did one transaction and made one deposit and that is
These ones :
260 cce3c- 5552-42 eb-9a1b- 981 a 207 f 91 ba
They are looking, waiting, probably looking at the other 8 transactions where no transaction will take place because I have not paid anything into them and will not pay anything either.
Or are upset by it.
I've already explained it all to them.
My documents also confirm Blockchain.com that the transaction was successful, so the money must already be with them.
I no longer understand this behavior at all.
the problem must be with a negative employee.
Kind regards
Tuncay
https://www.blockchain.com/btc/address/bc1q7cuw4ytrgwuzh5hj73n8w5y3zcxej3vu8qn5wh
I received this bitcoin address for deposit from GGbet and successfully executed the transaction on this bitcoin address as you can see from the documents and Blockchain.com.
bc1q7cuw4ytrgwuzh5hj 73 n8w5y3zcxej3vu8qn5wh
Edited
Automatic translation:
