GGBet Casino - The player's balance was voided.

Good evening. I want to file a complaint about @ggbetcasino.. they stole 800 euros from my account.. while I was playing for no reason.. and when I complained and tweeted them my complaint and they closed my account... they are thieves ..as with @casinoin m1700 euros..this is the second time it happened to me..they are so guilty that when I showed it to the whole twitter world they blocked me...help please 800 euros that's it!!! I'm waiting for help your..

Hello Chris1982,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Can you please explain what do you mean that it happen to you for the second time? Did you play in the casino before? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good evening...yesterday I make a deposit of 30 and I get a bonus of 40 euros..I start playing..at about 1000 in the morning..and after three hours I have made 1100 euros..I am playing in a new slot that is not going so well, I enter a bonus and when it ends I have 1009 euros..and suddenly it becomes 209 euros..for no reason or reason..this has happened to me again with the same company..after 2 months with thn casino they took 1700 euros from me..@ggbetcasino after a tweet I made to them blocked my account... these guys are thieves... mobsters...

Is there any development??after so many 2 calls I have yet to get my money back!!

Thank you Cris for all the information. I would like to ask GGBet Casino to join us and help us resolve the player's issue.

I'm sorry, will the casino help us because he stole 800 euros?, what can he tell us please??? It's really a shame that I dealt with this casino...

I know I won't get a tip..I promise to do a lot of damage to this casino and tocasino in..because we are talking about mafia..I will drag them on the internet..I have proof...

Hello Chris1982

Sorry gg.bet did not meet your expectations.

Can you please confirm if you are referring to the "Oktoberfest Bonuses 2022" bonus (140% + 40 fs Food Feast to be specific)?

If so, there are the terms and conditions to this bonus, which clearly state, that the max conversion to real amount is x5 from the bonus received:

Please kindly confirm we are on the same page here.

Kind regards

Yes I got the bonus but I was playing with my own money..

Dear Chris1982

We've double-checked your gaming records and can firmly confirm, that you were playing with the mentioned above bonus.

The amount of 210 eur was converted to your real money balance. (x5 from the 42.00 EUR bonus received)

The amount of 791.73 was forfeited at money conversion to real.

Kind regards

Hello Chris1982,

I really hope you are aware that if you use a bonus it is not real money. Once you accept it, you accept to it's terms and conditions therefor you can withdraw only the amount specified in it's terms.

If you wish to withdraw money in full, do not accept any bonuses and please use real balance only in the future to prevent such problems.

I simply will not deal with all these companies again..

Hello Chris1982,

I'm sorry but in this case the casino did nothing wrong. Be sure to read all the terms and conditions before registering, depositing or taking a bonus in any online casino to prevent such issues happening.

The complaint will be now closed.

Regards,

Nick