The player from Germany doesn’t wish to receive any messages and notifications from this casino. The player decided to close his casino.guru account and complaint.
GGBet Casino - Player wishes to be excluded from the SMS list.
Amount: ??
GGBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I would like to complain today, October 19th, 2022, about the online casino GGBet.
For several weeks I've been trying to solve the problem with the casino, but it's not possible.
GGBet Casino has been spamming me with Whatsapp messages for months
Games offers
bonus
and the like!
Every time I block the number on Whatsapp, but I still get new Whatsapp messages from other GGBet numbers almost every day.
In the meantime I have blocked countless phone numbers on Whatsapp and reported them as spam on Whatsapp, but I still receive more Whatsapp messages from GGBet Casino from new phone numbers.
I have the impression that every GGBet employee has received my phone number and can spam me with advertising via Whatsapp.
I have contacted the GGBet Live Support several times and explained the problem and wrote that I NO longer want to receive any messages via Whatsapp (nor via calls or SMS messages) and every time I am promised that the Live Support will pass it on, to the relevant department at GGBet and that I will no longer receive Whatsapp messages or any other advertising or bonus offers from GGBet.
And yet I keep getting whatsapp messages and it doesn't stop, and again from a new GGBet phone number.
Most all start with +91 (area code India or Indonesia or Philippines or Myanmar.
The sender is always called GGBet Casino.
I myself cannot set this in GGBet Casino so that I can no longer receive messages and offers and can only rely on the support, but the support does nothing about it and only makes empty promises.
A few minutes ago I explained my problem to GGBet Live Support, that I received another Whatsapp message and again I was promised that Live Support would pass on the information that I was blocked via Whatsapp.
I'm really tired of GGBet now.
This is spam, phishing, harassment, stalking.
Since I always immediately reported every Whatsapp message as spam and blocked it, I couldn't take a screenshot of it.
As soon as a new Whatsapp message comes in from GGBet, I first take a screenshot of it and upload it here as proof.
However, I have saved all the call numbers in my mobile phone from which I have received a GGBet Whatsapp message and I can take a screenshot of them if necessary.
I'm hoping for help here to clarify this with support.
Thanks in advance.
Kind regards
thewool
Automatic translation:
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1 year ago
Dear derWolle,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise who exactly you contacted in order to exclude yourself from these messages? Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello,
I contacted live support at the casino and they promised me they would stop the whatsapp messages.
These Live Support employees have written that they will forward my complaint to the GGBet Support department.
But that probably never happened, because those annoying Whatsapp messages don't stop.
Unfortunately, I have no proof or screenshot of these live chats and I never received an email confirmation from GGBet Support.
Maybe I should email support myself if the live support staff don't pass my complaints on to the specialist department.
If I get a Whatsapp message like this again, with this GGBet advertisement, for new games, bonuses, etc., I will take a screenshot and upload it here or send it to your email address.
Kind regards
Automatic translation:
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1 year ago
Thank you for your reply, derWolle. I would definitely recommend sending an email if you haven't already. Please keep us updated about any further developments.
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1 year ago
Translation
Hello,
I've done everything (including email) several times and this harassment by GGBet doesn't stop.
It's a shame that I'm being helped here.
Then my complaint can also be ended if I get no help here anyway.
I have to explain everything here 5 times, but there is no help if you use Whatsapp from a casino
being molested.
Automatic translation:
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1 year ago
Translation
We received this message from the player:
"Hi
I want to delete my account.
I was not helped here at Casino.Guru.
Her employee Kristina just wanted to have all the information twice and three times,
did not help me to solve my problem.
Then I don't need this account at Casino.guru either, if I don't get help
thewool"
Automatic translation:
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1 year ago
I am not sure what you mean by this message, as I never asked for anything twice and since I don’t work for GGbet Casino, you were my only source of information. Nonetheless, I will now close your complaint as well as Casino.guru complaint.
Since this was not your first closed Casino.guru account, I would like to kindly ask you to refrain from opening another account if you only plan to close it later. Thank you for your understanding.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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