The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: €1,500
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have already been verified at GG.bet since 23/07/2022 and have submitted all ID documents. Today I had several deposits and with the last deposit I won almost everything back. I have requested three withdrawals of €500 each and receive an email from GG.bet that I should "continue" to verify myself, with a photo as well as a utility bill or rental agreement and the document must not be older than 30 days. There is no utility bill or rental agreement that is less than 30 days old. I can no longer submit as an ID card etc. and I have already done so. I was also confirmed by GG.bet that I am verified. What is that supposed to mean?
Automatic translation:
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2 years ago
Dear nagetier,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Hello nagetier
Thank you for contacting us in here.
Can you please specify your account id? Since we were unable to find you among our players by the e-mail provided.
Thank you in advance!
Kind regards
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2 years ago
Translation
I hereby withdraw my complaint. GG.bet carried out the second verification surprisingly quickly. I'm excited.
Automatic translation:
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2 years ago
Hello everyone,
GGBet Casino, thank you very much for your reply.
nagetier, do I understand correctly that we can now consider this complaint resolved?
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2 years ago
Awesome news, nagetier. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
