The player from Baden-Württemberg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: €20
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello I signed up for GGBET because they are in casino guru. had action
I have successfully risked everything now I wanted to make 20 euros for payment via myfinity I WAITING SEOT 07/26/2022 and it here 3 days after documents wasted now I have already received the same email 3 times I should upload documents with selfie and documents that have Sent 3 times by email
PURE SCAM CASINO BEWARE
It's only 20 euros and they make it so complicated, but I'm fine with the principle
Stay away from CASINO GGBET
Automatic translation:
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2 years ago
Dear quartasalvatore748,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Dear quartasalvatore748
Sorry to hear about your issue.
Can you please clarify what you mean by saying "Risked everything"?
Since according to our log, you have used a no-deposit bonus, and that's it. (no deposits were made etc)
In addition, your account is not yet verified. Please kindly follow the instruction, that were requested within the e-mail.
Kind regards
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2 years ago
Translation
@GG bet
according to your email i should send my documents and selfie with registered email address
I sent that to you and I also sent the documents and for days I've been getting the same email from you over and over again asking me to send documents
risked everything? maybe a typo I don't know anymore fact is I sent you selfie with documents and documents alone 3 times
Yes, and that was no DEPOSIT bonus
in profile have been uploaded
driver's license
and Italian people
my employer's payslip with my residential address was used for address
for proof of payment
. Bank screenshot and bank card uploaded
that must be enough for you
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2 years ago
Translation
Hello, the 20 € euros were transferred to my myfinity account earlier
COMPLAINT BY GGBET MAY BE DELETED
Thanks
Edited
Automatic translation:
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2 years ago
Awesome news, quartasalvatore748. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
