The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: 200 R$
GGBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
0d 21h 36m 18s
Case summary
1 week ago
Public
Public
1 week ago
Translation
Every time I try to withdraw money from the casino, they ask me numerous questions, despite the fact that I have completed the KYC verification.
They do everything to delay the payments, and the payments ALWAYS take about a month to be processed.
One of the worst casinos I've ever had the displeasure of playing at.
Automatic translation:
Public
Public
1 week ago
Dear MarllonSales,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
MarllonSales has 0d 21h 36m 18s to reply
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
