HomeComplaintsGGBet Casino - Player’s withdrawal has been delayed.

GGBet Casino - Player’s withdrawal has been delayed.

Amount: 200 R$

GGBet Casino
Safety Index:High
Submitted: 06 Sep 2024 | Case closed : 27 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Brazil had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the standard processing time for withdrawals and had requested updates on the situation. However, due to a lack of response from the player, the complaint was unable to be investigated further and was consequently rejected.

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2 months ago
Translation

Every time I try to withdraw money from the casino, they ask me numerous questions, despite the fact that I have completed the KYC verification.


They do everything to delay the payments, and the payments ALWAYS take about a month to be processed.


One of the worst casinos I've ever had the displeasure of playing at.

Automatic translation:
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2 months ago

Dear MarllonSales,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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2 months ago

Dear MarllonSales,

Have you received your withdrawal from the casino yet?

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2 months ago

Dear MarllonSales,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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