The player from Germany requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: €250
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
it's about gg.bet who are once again standing in the way.
On 05/04/2023 at 02:00 am I made a withdrawal.
On May 5th, 2023 I also made a payment, which was even on my account on the same day.
The 250€ from 04.05. still have the status in process, why?!
The transaction ID
93d43051-22c3-4c04-878a-2ca5fbb29867
Automatic translation:
Public
Public
1 year ago
Dear Cashwig,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
Guys, you have to be more active and warn other players if possible. The payouts weeks ago went almost every hour and also arrived.
It's a ridiculous €250.
That can't be, who is the payment service provider delaying the payout like that - no info.
You need to be more active here. GGBet tries to cheat players out of their money.
You can see the transaction, I would ask you to contact GGBet, as I have no options here.
KYC has been completed for months and the money has always arrived without any problems. Here the money is simply withheld arbitrarily.
I would therefore ask you to contact the casino now to warn other players about this.
It's piling up!
Automatic translation:
