The player from Thuringia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: €200
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hi!
I have never had any problems with withdrawals at gg.bet casino before, but since 07/08/2022 my Bitcoin withdrawal is still "in process". I contacted support every day and I was stalled with messages like "Your payment has been handed over to the payment processor please wait 3-5 days". The last message I received on 13/08 was the following:
"Your transaction 592a846a-3884-40c0-9515-
2d8c64aad8f0 was canceled due to technical problems. Please recreate the transaction."
Yeah well I was thinking, how am I supposed to request a new withdrawal if my withdrawal is still showing as "pending"? I was then stalled again with messages like "I sent a request for clarification".
I'm slowly not knowing what to do anymore, writing to the support doesn't get me any further and I'm starting to feel like I'm being fooled.
Another problem I have is an unbooked deposit of €30 via Litecoin. The coins left my wallet and I received the proof that the transaction was successful by email from the payment provider.
I've deposited and withdrawn a lot, never had any problems until now....and the support doesn't help me!
Automatic translation:
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2 years ago
Dear ragepresident96,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Dear ragepresident96,
Have you received your withdrawal from the casino yet?
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2 years ago
Translation
Hi! Yes, all problems solved themselves. After a lot of correspondence with the support, my problem was solved. My withdrawal had a "technical error" which caused my withdrawal to freeze (they just needed to be canceled so I could make a new request). When the withdrawal was canceled I sent a new request and the money was in my account the next day.
Automatic translation:
Public
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2 years ago
Awesome news, ragepresident96. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
