The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player’s winnings haven’t been received yet.
Amount: €100
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
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Hello, I gained a little last month after some losses.
I wanted to pay out 100€ via eth, I used this deposit method before. Then I should verify myself again. Verification was then done after a few days and now gg.bet is stalling me with standard excuses and answers. Every chat supporter tells something different, it was supposedly transferred which is not true. I asked for the manager several times, which according to the support I am not entitled to. I repeatedly asked for the txn hash to verify the transfer to etherscan.io, which I was denied. According to support, the "special team" has been working on a solution for days, who believes it. So I ask you for help, maybe you will get more information or at least the txn hash (which is usually public)
Thanks
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2 years ago
Dear Emx81x,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
I find 14 days too long if the casino says it has already transferred it. And based on other reviews here and elsewhere, it appears to be a scam. They promote this "casino"
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2 years ago
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Hello, unfortunately no. According to the chat from yesterday I should still wait for the expert answer and according to the chat it was supposedly transferred. After my multiple requests to show me a receipt or to send a txn hash (eth transaction wallet proof), this is always blocked. For me a very very dubious casino. greeting
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2 years ago
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3 weeks or longer and nothing. If it wasn't for casinoguru I would have already forgotten
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2 years ago
Dear Emx81x
According to our records, the transaction is successfully completed.
If you have not received the money, please contact live support and provide all the necessary info.
Thank you!
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2 years ago
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Lol, are you serious? I was with "LIVE SUPPORT" every day for the first 14 days
They always say the same thing, it's being checked, blah blah, we'll get back to you. When you transfer it to my eth wallet, where does the txn hash go? You already know that you can see attachments of wallets in and out!? I received nothing. But you can check the attachment of my wallet address yourself. Still a scam for me
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2 years ago
Hello everyone,
Thank you both for your replies.
Dear GGBet Casino,
Could you please try to check the transaction again and if possible, share some proof of the payment with us?
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2 years ago
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I would also like to see proof of payment on my eth wallet after almost 3 weeks
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2 years ago
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I don't think we will see a receipt, they don't work on weekends 😂 and there was never a payout that reached me.
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2 years ago
We'd like to inform, that the player's account was fully deleted from the website.
Assuming, the player received the requested funds.
Kind regards
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2 years ago
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I would like to inform you that yesterday after 4 weeks the money arrived and there is probably a receipt now. The account was then closed at my request because I never want to have anything to do with you again. Thanks casinoguru, I think without your support I would have had to wait a long time
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2 years ago
Awesome news, Emx81x. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
