The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player’s struggling to complete account verification.
Amount: €300
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi,
I'm probably not the first to complain about gg.bet.
cut me short
Payment requested then you should verify yourself. That's it. Again and again photos selfies and nothing is accepted although everything is correct where else it works too. Don't pay out any money. Play basically without bonuses so that there are no problems. On 11/30/22 I requested the payout.
Automatic translation:
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2 years ago
Dear Godi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents have you already provided and when exactly you sent the last one? Did the casino specify what was wrong with your documents? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Dear Godi
We are truly not understanding why you are ignoring the e-mails sent to you.
Please refer to the e-mail sent as well as the same was said within the live support:
Should you have any more questions - please contact live support.
Kidn regards
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2 years ago
Translation
Hi,
Have uploaded the required documents, pictures several times. Selfie with ID card and ID and registration certificate. As said several times.
Automatic translation:
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2 years ago
Dear Godi
We are kindly asking you to remake the selfie with an ID following the direct instruction, that were mentioned in the e-mail.
Thank you!
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2 years ago
Translation
There is news, after renewed verification, I was paid out the winnings, I did not expect that now. Thank you for your help.
Automatic translation:
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2 years ago
Dear Godi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
