The player from Brazil had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The Complaints Team had advised the player that withdrawal processes could take some time, potentially up to 14 days, and could be impacted by factors such as KYC verification or high volume of withdrawal requests. The team extended the complaint resolution timer by 7 days, but the player did not respond within the given time frame. Consequently, we were unable to investigate further and had to reject the complaint.
GGBet Casino - Player believes that their withdrawal has been delayed.
Amount: 80 R$
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The casino is taking DAYS to process minuscule payments, and what's worse is that as soon as you make a withdrawal request, the amount is deducted from your account immediately.
I find this utterly absurd, and I would also like to understand why the casino uses the PIX tool.
What's the point of making a withdrawal via PIX if it takes an ENTIRE WEEK? What's even more disappointing is that this has been the slowest withdrawal I've ever experienced in over 3 years of using the site.
Automatic translation:
Public
Public
1 year ago
Dear MarllonSales,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
