GGBet Casino - Player believes that their withdrawal has been delayed.

Good evening, on 12/14/2022 at 21:31 pm with transaction ID (f76bd4ba-f4da-4f32-91f2-4bd4a2bc4d57)

I made my withdrawal request, which the next day 12/15/2022 informed me of technical support that the request was approved, which is the first time that it takes more than 1 week

I need some solution of my case

Dear Pantera1005,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kristina, good evening, I understand the Max is up to 14 days but this is the first time this has happened to me in my retirement, since I never had these types of problems on other casino pages, so far I haven't received anything

Hello Kristina, I hope some help from you for my problem

Dear Pantera1005,

Have you received your withdrawal from the casino yet?

I have not received anything so far, I already made a complaint with GGBET support but they do not give me an answer or solution to the case, more than 10 days have passed

Looking forward to your answer and help

Thank you for your reply, Pantera1005. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Hello, previously I did and they were fast until the same day I arrived, but in this case No, it takes a long time

if I got a bonus but I got to complete my bonus

Hi Kristina, I look forward to your response.

Being today 01-02-2023, I have not received anything from my withdrawal request

Can you help me, please

Could you please advise when exactly you made your last successful withdrawal? Have you always used the same withdrawal method?

What is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Could you please indicate when exactly you made your last successful withdrawal?

14-11-2022

Have you always used the same withdrawal method?

Yes, I always use the "BANK TRANFER" option

What is the current status of your withdrawal request?

in progress

Is it marked as pending or processed in your account?

I only get "IN PROGRESS"

Thank you very much, Pantera1005, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Pantera1005,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear GGBet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

good afternoon my dear

To inform you that the withdrawal request has already been made successfully, the only detail that took more than 14 days, likewise they did not give me any bonus for the withdrawal delay

Thanks in advance for your support

Hello,

According to our records, the transaction f76bd4ba-f4da-4f32-91f2-4bd4a2bc4d57 was completed at 06.01.2023 16:40:35 (UTC)

Kind regards

Dear Pantera1005,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan