The player from Bavaria requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
GGBet Casino - Player believes that their withdrawal has been delayed.
Amount: €350
GGBet Casino
Safety Index:HighSafety Index
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8.8
GGBet Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I didn't win anything every time I made a number of deposits via Sofortüberweisung, then once I had a small profit after a deposit of over €1000
€550 win that ridiculous had to be paid out 4x €50 €100 €250 and €100
50€ and 150€ were processed by bank transfer. Then the grit 100€ and 250€ after 5 days still not the excuse there are technical problems despite the same payout method.
Guys this casino is a scam in my eyes I've never had it exactly and the crappy winnings take your hands off this casino
Automatic translation:
Public
Public
2 years ago
Dear Casinotester20,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Dear Casinotester20,
Have you received your withdrawal from the casino yet?
